Basic Info

Shaimaa Abdel Hamid

9 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Human Resources Manager at Alamia Group

Experience Details

Human Resources Manager

Human Resources

Manager

• Developing HR planning strategies with line managers by considering immediate and long-term staff requirements
• Interpreting and advising on employment legislation; develop and implement policies on a variety of workplace issues eg disciplinary procedures, absence management, working conditions, performance management and equal opportunities
• Analyzing training needs in conjunction with line managers; planning and delivering training, including staff induction
• Recruiting, interviewing, testing, and selecting employees to fill vacant positions
• Preparing budget of human resources operations
• Implementing and annually updates compensation program; rewriting job descriptions as necessary; conducting annual salary surveys and developing merit pool (salary budget); analyzing compensation; monitoring the performance evaluation program and revising as necessary.
• Developing, recommending and implementing personnel policies and procedures; preparing and maintaining handbook on policies and procedures; performing benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow
• Maintaining a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
• Ensuring planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
• Maintaining employee benefits programs and informing employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
• Maintaining historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies


Company Details

Alamia Group

Cairo, Egypt

101-500 employees

Marketing and Advertising

N/A

Mar 2016 to present (9 months)
Human Resources Manager at Al Arabia Group

Experience Details

Human Resources Manager

Human Resources

Manager

N/A


Company Details

Al Arabia Group

Egypt

N/A

Retail

N/A

Jul 2014 to Feb 2016 (1 year 7 months)
Human Resources Manager at Ameely Travel Group

Experience Details

Human Resources Manager

Human Resources

Manager

N/A


Company Details

Ameely Travel Group

Egypt

N/A

Travel and Tourism

N/A

Jan 2014 to Jun 2014 (5 months)
Human Resources Manager (Store) at Metro Cash and Carry

Experience Details

Human Resources Manager (Store)

Human Resources

Manager

• Serving as a link between ma


Company Details

Metro Cash and Carry (multinational)

Egypt

N/A

Retail

N/A

May 2011 to Aug 2013 (2 years 3 months)
Customer Service Assistant Manager at Metro Cash and Carry

Experience Details

Customer Service Assistant Manager

Customer Service/Support

Experienced (Non-Manager)

• Supervising the team of customer representatives.
• Responding promptly to customer inquiries.
• Handling and resolving customer complaints.
• Performing customer verifications.
• Directing requests and unresolved issues to the designated resource.
• Managing customers' accounts.
• Reviewing the necessary documentation for refunds, returns, registrations, and complains within company policy.
• Explaining Makro registration, sales, after sales, and purchasing policies.
• Conducting reports concerning complains, returns, refunds, and customer complains.


Company Details

Metro Cash and Carry (multinational)

Egypt

N/A

Retail

N/A

Jun 2010 to Jan 2011 (7 months)
English Editor (Free Lancer) at Seven Days SPR.

Experience Details

English Editor (Free Lancer)

Writing/Editorial

Experienced (Non-Manager)

• Following up with the developments in all sorts of published news & opinions related to Egypt.
• Translating and editing news,reports, relevant events and decisions about Tobacco products, health, finance, and general news from Egyptian newspapers.


Company Details

Seven Days SPR.

Egypt

N/A

Public Relations and Communications

N/A

Dec 2009 to Jun 2010 (6 months)
Website Moderator & Editor at Al Masry Al Youm

Experience Details

Website Moderator & Editor

Writing/Editorial

Experienced (Non-Manager)

• Moderating readers’ comments within general manners, reasonable & respectable language codes.
• Contributing daily articles about all sorts of published and broadcasted news & opinions related to Egypt in the international media.
• Correcting spelling and grammatical mistakes and ensuring the translated news copy validity.
• Verifying news details, sources and authenticity.
• Gathering news using contacts, sources, wire services, news briefings by the government or press releases sent by the various associations or organizations.
• Collecting the necessary information and compiling the valuable data to combine and publish the targeted reports and news.
• Following up with the developments in international politics, sports, business etc, and filing regular updates on the allotted topic.


Company Details

Al Masry Al Youm

Egypt

N/A

Writing and Editing

N/A

Jun 2008 to Nov 2009 (1 year 5 months)
English Editor at Fekra Khan, Business & Web Solutions

Experience Details

English Editor

Writing/Editorial

Experienced (Non-Manager)

• Updating the English version of www.shedeed.com with news and articles in four main sections of Fitness, Dancing, Bodybuilding, and Martial Arts featured by Shedeed.
• Editing some of the printed releases & documentations for the company; mainly including the printed Shedeed release.
• Covering tournaments and events in relation to the abovementioned sections.
• Correcting spelling and grammatical mistakes and ensuring the translated news copy validity.
• Verifying news details, sources and authenticity.
• Following up with the developments in international and Egyptian sports to file regular updates on the allotted topic.


Company Details

Fekra Khan, Business & Web Solutions

Egypt

N/A

Business Services - Other

N/A

Dec 2006 to Jan 2008 (1 year 1 month)
Call Center Representative at Vodafone, Raya Outsource Project

Experience Details

Call Center Representative

Customer Service/Support

Entry Level

• Handling incoming requests from customers and managing their inquiries or requests.
• Providing information on complaints regarding specific products as well as services.
• Completing call reports and logs, and researching billing issues.
• Recommending process improvements and researching misapplied payments.
• Resolving customer support related issues and providing customer with proper solution, via the troubleshooting techniques.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Educating customers about the company's policies, and new offers.


Company Details

Vodafone, Raya Outsource Project (multinational)

Egypt

N/A

Telecommunications

N/A

Nov 2005 to Nov 2006 (1 year)

Achievements


• Developed the HR related strategies to ensure the alignment of the overall employee performance with the organizations’ business strategies.
• Designed the corporate sales department in cooperation with the management team to approach the medium to small size companies to achieve a projected profit increase of 35% within the first year of implementation.
• Defined the necessary resourcing channels to establish a resourceful talent pipeline.
• Developed the induction program to ensure the effectiveness of the employees’ organizational socialization process.



• Reduced payroll costs by almost 1,000,000 EGP of the approved store annual budget after adopting a new manpower plan supported by overtime cost reduction and comprehensive employee reallocation.
• Designed a clear process chart and work procedures for daily operations which increased productivity and reduced the time consumed in administrative work hours by 40%.
• Developed & implemented the policy of “The Employee of the Month” award program as a motivation tool, which resulted in 20% increased customer satisfaction rates and reduced the turnover rate by 10%.
• Advised and coordinated with line managers to embrace the flexible work hours and leave planners as a basic strategy for reducing the absenteeism rate by 35%..



• Enhanced the store customer service through developing clear analysis of the customer complaints to depict the areas of improvement and operational setbacks which notably increased the loyalty and satisfaction of existing customers.
• Ensured the availability of adequate staff shift scheduling to handle customer service department requirements efficiently to maintain the customer service standards 24/7 which reduced customer complaints



Education

College Diploma in Human Resources Management

Education Details

College Diploma

Human Resources Management

The American University in Cairo, Egypt

A / Excellent / 85 -100%

N/A

N/A

The American University in Cairo
2013 - 2014
Bachelor's Degree in English Language and Literature

Education Details

Bachelor's Degree

English Language and Literature

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2001 - 2005

Training and Courses

Training/Course Details

Labor Law

May 2012

Top Business

N/A

Training/Course Details

Social Insurance Law

May 2012

Top Business

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

AnalyticalArabicBusiness Services - OtherCall Center RepresentativeCreativeCustomer ServiceCustomer Service Assistant ManagerDedicationEditorialEnglishEnglish EditorEnglish Editor (Free Lancer)English Language And LiteratureHard WorkHard WorkerHonestyHuman ResourcesHuman Resources ManagerHuman Resources (HR)Human Resources ManagementHuman Resources ManagerHuman Resources Manager (Store)InternetJournalismLabor LawLeaderLeadership By ExampleLoyaltyMarketing And AdvertisingMetro Cash And CarryMicrosoft OfficePlannerPublic Relations And CommunicationsRetailSocial Insurance LawSupportTelecommunicationsTravel And TourismVodafone, Raya Outsource ProjectWebsite Moderator & EditorWritingWriting And Editing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Internet

Internet

: Advanced

: High

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: High

:

3-5 years

Fields of Expertise

Human Resources

Human Resources

: Advanced

: High

:

3-5 years

Journalism

Journalism

: Advanced

: High

:

3-5 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Leader, Planner, Hard worker, Creative

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