shaimaa Abdelaziz saleh

Customer Satisfaction OfficerFull Time

• Job Details:Played a key role in executive development and strategic planning, identifying growth opportunities. Built strong customer relationships through effective communication via email and digital platforms. Managed daily operations for customer satisfaction and coordinated with KSA and Dubai treasury for financial transactions and compliance. Handled customer inquiries on CRM systems and facilitated service requests and refunds.

Business Development Specialist - Commercial Team

• Job Details:Responded promptly and accurately to customer queries through various channels. Developed and pitched ideas to potential customers and collaborated closely with the commercial team. Facilitated account applications and managed client relationships, focusing on BNPL and banking services. Prepared monthly reports on account status and rejection rates.

Digital Micro Finance Specialist

• Job Details:Processed applications to meet productivity targets within regulatory guidelines. Screened and reviewed applications to ensure compliance with CBE regulations. Conducted I-score checks and managed customer inquiries and service requests. Maintained customer records and built lasting relationships through effective communication.