Shaimaa Karem

Accountant & Secretary

• Job Details:Coordinated with customers via email and phone calls, ensuring effective communication and addressing inquiries promptly. Processed payroll and managed WPS compliance, ensuring timely and accurate payments to employees. Oversaw petty cash management, maintaining accurate records and reconciling expenses. Reconciled bank transactions with company books, ensuring financial accuracy and transparency. Demonstrated proficiency in VAT preparation, ensuring compliance with relevant regulations. Updated accounts receivable records and issued invoices promptly to maintain cash flow and facilitate timely payments. Managed accounts payable, optimizing performance and ensuring timely payment to vendors. Assisted with other accounting tasks as needed, contributing to the overall efficiency and effectiveness of the finance department. Recorded and maintained daily production entries, providing accurate records for operational and financial analysis.

Call Center Customer Service Representative

• Job Details:Interact with customers through various channels, including phone calls, emails, chat, and in-person visits to ADIB branches. Provide customers with a warm and welcoming experience while maintaining a professional demeanor. Listen to customer inquiries, concerns, and feedback attentively. Assist customers with opening new accounts, such as savings, current, or investment accounts, while ensuring compliance with Islamic banking principles. Handle account-related inquiries, including balance inquiries, transaction history, and account updates. Maintain up-to-date knowledge of ADIB's Islamic banking products and services, including savings accounts, financing options, and investment opportunities. Explain product features, benefits, and eligibility criteria to customers. Identify opportunities to cross-sell ADIB's products and services to customers based on their financial needs. Adhere to ADIB's policies and procedures to ensure regulatory compliance and risk mitigation. Educate customers about ADIB's digital banking services, mobile apps, and online banking platforms. Assist customers in navigating and using self-service banking options.

Senior Customer Service Representative

• Job Details:Provide leadership and guidance to a team of customer service representatives. Oversee the daily operations of the customer service department within the branch. Schedule shifts, assign tasks, and ensure that team members adhere to company policies and procedures. Interact with customers directly, addressing their inquiries, concerns, and complaints. Handle escalated or complex customer issues and provide prompt resolutions. Organize ongoing training sessions to keep the team updated on industry trends and evolving customer needs. Collaborate with sales teams to promote products and services, explain offers, and assist in closing sales deals. Encourage team members to identify upselling and cross-selling opportunities.