Shahnoor Mahmud

Security Threat & Vulnerability Officer

• Job Details:Delivered centralised vulnerability management across the IT estate with scheduled and on-demand scanning. Investigated major incidents within SOC workflows, providing rapid threat analysis and containment support. Produced and presented threat intelligence reports, informing ISO 27001 audits and risk registers. Led cyber essentials accreditation, achieving certification and raising departmental security posture. Developed security policies and reporting procedures, embedding best practice across IT operations. Coordinated penetration testing and remediation tracking, ensuring alignment with ISO 27001 standards.

2nd Line Campus Customer Support IT Technician

• Job Details:Managed and improved customer support effectiveness and outcomes across multiple services and projects. Ensured IT services were available, updated, and maintained for staff, students, and authorised visitors. Provided advice and support to resolve customer requests and incidents within defined SLAs and KPIs. Monitored and supported site infrastructure, including VMware and network components. Diagnosed and resolved issues across PCs, laptops, tablets, audio-visual equipment, Apple Macs and Unix workstations.