Basic Info

Shahenda Ahmed

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior technical support, Vodafone UK at Vodafone UK

Experience Details

Senior technical support, Vodafone UK

Customer Service/Support

Experienced (Non-Manager)

I'm An Arabic-English translator, interpreter and linguist, who enjoying comparing between all languages' roots. I quickly grasp new ideas and concepts, and develop innovative and creative solutions to problems. I used to study and work under pressures and I can work under any condition. I can be qualified and understand variables and new systems. I've a friendly personality and can deal with people quickly.

my work in Vodafone UK taught me alot , how to control my anger and how to deliever the information smoothly and clearly.

I started to work in Vodafone as a "Billing advisor: starting from October 2013 till 31st of December 2013.
then got promoted with upskilling to be a Technical support Starting in January 2014 Till now.
then got promoted again to be an iPhone senior support in Vodafone UK starting from November 2014 till now.
and am a freelancer beside that.


Company Details

Vodafone UK (multinational)

Cair, Egypt

N/A

Computer Networking

www.vodafone.co.uk

Oct 2013 to present (3 years 2 months)
Freelancer Translator at Online

Experience Details

Freelancer Translator

Legal

Experienced (Non-Manager)

N/A


Company Details

Online

Cairo, Egypt

More then 1000 employees

Translation and Localization

livemocka.com

Aug 2008 to present (8 years 4 months)

Education

English Translation in English Translation and Linguistics

Education Details

English Translation

English Translation and Linguistics

Cairo University, Egypt

A / Excellent / 85 -100%

English Translation, Phonetics and Lingustics.

N/A

Cairo University
2009 - 2013
Arabic Literatures in Arabic Language and Literatures

Education Details

Arabic Literatures

Arabic Language and Literatures

Cairo University, Egypt

B / Very Good / 75 - 85%

Arabic Language and Literaures, Phonetics and Linguistics.

N/A

Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hafez Ibrahim experimental language school

Egypt

2009

A / Excellent / 85 -100%

N/A

Hafez Ibrahim experimental language school
2009
This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

ArabicArabic Language And LiteraturesComputer NetworkingCreativeCustomer ServiceCustomer-orientedEnglishEnglish Translation And LinguisticsFreelancer TranslatorHard WorkerInnovativeInternetLanguagesLegalMusicProblem SolverReadingSenior Technical Support, Vodafone UKSingingSupportTechnical SupportTranslationTranslation And LocalizationVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Translation

Translation

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Hard worker, Customer-oriented, Creative, Problem Solver, Innovative

Online Presence

https://www.facebook.com/shahenda.ahmed.212https://twitter.com/Shahenda2790

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