Basic Info

Shahenda Ahmed

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior technical support, Vodafone UK at Vodafone UK

Experience Details

Senior technical support, Vodafone UK

Customer Service/Support

Experienced (Non-Manager)

I'm An Arabic-English translator, interpreter and linguist, who enjoying comparing between all languages' roots. I quickly grasp new ideas and concepts, and develop innovative and creative solutions to problems. I used to study and work under pressures and I can work under any condition. I can be qualified and understand variables and new systems. I've a friendly personality and can deal with people quickly.

my work in Vodafone UK taught me alot , how to control my anger and how to deliever the information smoothly and clearly.

I started to work in Vodafone as a "Billing advisor: starting from October 2013 till 31st of December 2013.
then got promoted with upskilling to be a Technical support Starting in January 2014 Till now.
then got promoted again to be an iPhone senior support in Vodafone UK starting from November 2014 till now.
and am a freelancer beside that.


Company Details

Vodafone UK (multinational)

Cair, Egypt

N/A

Computer Networking

www.vodafone.co.uk

Oct 2013 to present (3 years 9 months)
Freelancer Translator at Online

Experience Details

Freelancer Translator

Legal

Experienced (Non-Manager)

N/A


Company Details

Online

Cairo, Egypt

More then 1000 employees

Translation and Localization

livemocka.com

Aug 2008 to present (8 years 11 months)

Education

English Translation in English Translation and Linguistics

Education Details

English Translation

English Translation and Linguistics

Cairo University, Egypt

A / Excellent / 85 -100%

English Translation, Phonetics and Lingustics.

N/A

Cairo University
2009 - 2013
Arabic Literatures in Arabic Language and Literatures

Education Details

Arabic Literatures

Arabic Language and Literatures

Cairo University, Egypt

B / Very Good / 75 - 85%

Arabic Language and Literaures, Phonetics and Linguistics.

N/A

Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hafez Ibrahim experimental language school

Egypt

2009

A / Excellent / 85 -100%

N/A

Hafez Ibrahim experimental language school
2009
This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicArabic Language And LiteraturesComputer NetworkingCreativeCustomer ServiceCustomer-orientedEnglishEnglish Translation And LinguisticsFreelancer TranslatorHard WorkerInnovativeInternetLanguagesLegalMusicProblem SolverReadingSenior Technical Support, Vodafone UKSingingSupportTechnical SupportTranslationTranslation And LocalizationVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Translation

Translation

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Hard worker, Customer-oriented, Creative, Problem Solver, Innovative

Online Presence

https://www.facebook.com/shahenda.ahmed.212https://twitter.com/Shahenda2790

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