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Shafy Ahmed

Customer Service Technical Expert at Teleperformance

Mokattam, Cairo, Egypt

Work Experience

  • Customer Service Technical Expert

    Teleperformance

    Oct 2023 - Present -1 yr, 11 months

    Egypt

    • Job Details:Handling technical issues and billing issues for USA accounts.

  • Civil Engineer

    Pyramids Egypt Engineering Finishing and Concrete Company

    Aug 2021 - Jan 2022 -5 months

    Egypt

    • Job Details:Supervising all implementation and finishing works on site, solving any problems or issues that arise during work, ensuring the safety of workers and the site, verifying the quality of materials and workmanship used.

  • Customer Service Expert

    Majorel

    Jan 2021 - Jun 2021 -5 months

    Egypt

    • Job Details:Handling restaurant's issues with their own orders, financial stuff & deliveries with their customers in both United Kingdom & Ireland.

    • Education

    • Bachelor's Degree in Civil Engineering

      Modern University for Technology and Information (MTI)

      Jan 2016 - Jan 2021 - 5 yr

    Skills

    • Communication skills
    • Time management skills
    • Basic experience in Word & Excel
    • Fast learner in new challenges & experiences

    Languages

    • English

      Fluent

    • Arabic

      Fluent
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