Basic Info

Shady Muhammad

5 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Jewelry Assistant Showroom Manager at Jawhara Jewellery

Experience Details

Jewelry Assistant Showroom Manager

Sales/Retail

Experienced (Non-Manager)

• Greet customers in a timely, professional and personable manner.
• Ensure proper presentation, organization, storage, cleanliness and replenishment of the stock.
• Provide outstanding support to the customers on floor or over the phone by understanding their needs and recommending the apt piece of jewellery for right occasions. Also provide exceptional service to resolve any sort of grievances as and when they arise.
• Up sell, cross sell and suggestive sell of products to customers to maximize the sales and shop productivity.
• Maintain effective database and excellent customer relations by regular follow-ups on purchases, suggest new arrivals, invite them for upcoming events or one-to-one appointments.
• Effectively able to multi-task numerous responsibilities with minimal supervision.
• Manage administrative work through filing, inventory, customer order follow-ups, performing daily opening and closing procedures and reconciliations, KPIs CR books and other operational tasks.
• Efficiently and accurately process customer check-out including cash and credit card using a POS system.
• Work as a cooperative team member to provide the highest level of CS to hit the target.
• Record sales and market research information and provide accurate feedback on future buying trends to the managers to enhance sales success with potential clients.
• Help management to make decisions regarding prices and promotions for the forthcoming products by gathering market information for the targeted audience.
• Perform some non-selling functions like gift-wrapping, designing the visual merchandise of the show cabinets, carry out repairs and adjustments, provide a jewellery cleaning service, and depositing money at company’s bank account.
• Facilitate no-charge orders, returns, repair issues, order status and stock availability.
• Protect store assets and inventory, bring any potential shrinkage information to the store manager’s attention.





Trainings Provided and Supported by Jawhara Jewellers:

● Excellent customer services, Product Knowledge and Sales Techniques.


Selected Accomplishments at Jawhara Jewellers:
• Participated in opening Jawhara’s new branches at Dubai mall and the International city at the Union Coop Hypermarket and Recently at Mega Mall where I improved the level of customer satisfaction and outperformed sales by creating new and regular customers and lasting relationships with them.
• Augmented the overall customer base of Bin Sougat Center through leverage of contact referrals and demonstration of high quality exceptional customer care services resulting in word of mouth marketing.
• At Dubai Mall, the International City and Mega Mall branches, I maintained and updated jewelry records, organized inventory reports and the shop files by computerizing all of that which reducing the shrinkage.
• Mentor and lead 3 new Sales Associates staff at Mega Mall branch and provided them the proper product knowledge, building productive trust relationships with customers and sales techniques trainings.
• Achieved company and self-targets through exceptional convincing power, employing aggressive marketing and sales tactics and following merit in strategic sales planning and execution.
• Successfully closed the company’s biggest sale in one day at Bin Sougat Center, amounting to AED 175000, by proactively providing excellent customer services and being aggressive with the customers at 2016 Eid Adha


Company Details

Jawhara Jewellery (multinational)

Dubai, United Arab Emirates

501-1000 employees

Retail

N/A

May 2016 to present (1 year 5 months)
Jewelry Senior Sales Associate at Pure Gold Jewellers

Experience Details

Jewelry Senior Sales Associate

Sales/Retail

Experienced (Non-Manager)

• Greeting and advising customers on quality and trends of jewelery.
• Explaining cuts, carats, color, and clarity in jewelry and gems to customers.
• Contacted customers when repaired and ordered jewelry is received.
• Prepare warranty and repairs orders and returns for customers and store owned jewelry.
• Describe jewelry and its info. and explain use, operation, and care of jewelry to customers.
• Maintained client files and regularly kept in touch with frequent buyers, informing them of future sales, events, designs and collections or of new jewelry arrivals.
• Following procedures for inventory check in and out.
• Keeping accurate books for daily sales numbers and stock by Morning and nightly stock count.
• Responsible cleaning, maintaining and organizing the display cases to make it appear in appealing way to customers.
• Create and implement plans and tactics for jewelry sales.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Filed paperwork for repairs, warranties, and information on diamonds.
• Assist up to 5 to 6 new employees on training with stock, presentation, sales pitch, cash drawer, daily expectations, and customer service.
• Achieved a teamwork relationship with co-workers in a competitive work environment.
• Consistently seek new product knowledge to be an expert resource for your customer.
• Answer telephone, direct calls, take messages and provide information.
• Checked stock and provided suggestions on stocking certain items to the store manager.

Trainings Provided and Supported by Pure Gold Jewellers:

● IDL quality determination of polished diamonds
● Training certificate for brand, product and technical training for CERRUTI 1881.
● Excellent customer services and sales techniques (specializing in jewelry sales)



Selected Accomplishments at Pure Gold Jewellers:

• I had the highest bill in whole PG UAE stores in the last 12 months which were 2 certified loose diamonds for about 100200 AED to a Chinese customer. Also I got rewarded by my ASM for many times to achieve the highest sales performance percentage in a lot of seasons and weekends like 2014 Christmas night by 35000

• I was the highest sales performance staff in my showroom for 6 months respectively in a highly competitive environment. I contributed in achieving a higher growth rates in Sahara center, Mega mall, Ajman City Center than the last year. Also I got rewarded by Pure Gold Group’s CEO (Mr. Karim Merchant) as one of the best employee in Pure Gold Jewellers for achieving one of the best sales performance and outstanding customer services in our territory this year.




Company Details

Pure Gold Jewellers (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Retail

http://www.pugold.com/

Sep 2014 to Mar 2016 (1 year 6 months)
Foreign Purchases & Inter. Sales Specialist at Alex Sky Co. for Import & Export

Experience Details

Foreign Purchases & Inter. Sales Specialist

Sales/Retail, Purchasing/Procurement

Experienced (Non-Manager)

• Coordinate freight and distribution (land, sea and air freight), set-up lead time and monitor the movement of goods from ports to destinations.
• Prepare reports for all import/ export products and programs and manage all communication with all international customer offices and perform required tests on all products.
• Maintain liaison with all companies involved in each deal; follow-up and resolve any concerns/problems
• Prepare and coordinate import/export documentation.
• Evaluate letter of credit documents and collaborate with accounting department to ensure timely financial obligations.
• Negotiate freight rates and handle traffic and customs concerns.
• Monitor and track containers from ports to destinations to ensure shipments arrive on a timely basis.
• Manage and control inventory and coordinate distribution schedules.
• Identify new business opportunities in international markets for the company’s client base.
• marketed company products to current clients and prospects.
• promote and sell Europe and Chinese technology to the Middle East for the all required home decors.
• Conduct research on market conditions and consumer demands in local, regional and international markets to set sales and pricing levels of goods.
• Making accurate, rapid cost calculations, and providing customers with quotations and negotiate it.
• Representing the organization at trade exhibitions, events and demonstrations.

Selected accomplishments at Alex Sky Co. for Import & Export:

• Successfully negotiated and set-up trade deals ranging from 1 $ million to 6 $ million with companies
from the USA, Italy, Brazil, Germany, Australia, UK, Dubai, Hong Kong, India, and China.

• Recently developed new markets and set up trade deals by export of cotton yarns from Egypt to Ukraine and export of German electronic products (Moller) to Libya and Import of mobiles accessories from China to Egypt and more and more.

• Developed and maintained a solid network of global contacts with companies from Asia, Europe, North America and Australia and contributed to the success of many wallpaper retailers across by advising them on product selection, pricing structures and consumer demands for 2 years.
• Selected to join the General Manger Mr. Hassan Ali on the Chinese team of a wallpaper Company Hangzhou Linan Huafeng Decorative Materials Co., Ltd and Australian team of SAMEX Australian Meat Company LTD Which consider one of the most leading companies of Meat in Australia.

• Develop business opportunities by sourcing product availability and pricing from Asia, Europe and
North America (products include auto accessories, consumer electronics (like Dish cables), home decorations, blankets, halal meats, textiles, shellac, medical products (contact lenses) and mobile


Company Details

Alex Sky Co. for Import & Export (multinational)

Alexandria, Egypt

51- 100 employees

Import and Export

N/A

Oct 2011 to Jun 2014 (2 years 8 months)

Education

Bachelor’s Degree/Higher Diploma, Accounting Major in Accounting

Education Details

Bachelor’s Degree/Higher Diploma, Accounting Major

Accounting

Faculty of Commerce-english department, Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce-english department, Alexandria University
2008 - 2012
This profile is not updated!
Last update more than 2 months ago.

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Profile Skills and Keywords

AccountingAlex Sky Co. For Import & ExportArabicBusiness DevelopmentCustomer CareCustomer-orientedERPEnglishForeign Purchases & Inter. Sales SpecialistFranchisingHard WorkerImport And ExportJawhara JewelleryJewelry Assistant Showroom ManagerJewelry Senior Sales AssociateLeaderMarketingMicrosoft OfficeMusicProblem SolverPure Gold JewellersRetailSalesSales ManagementSportsTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

ERP

ERP

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Franchising

Franchising

: Expert

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Expert

: Extreme - I love it!

:

1-3 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

3-5 years

Sales Management

Sales Management

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Hard worker, Customer-oriented, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/shadymuhammad/https://www.facebook.com/Shadydarkwhisper96?ref=bookmarks

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