Basic Info

Mahmoud Issa

10 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service agent at Mobinil

Experience Details

Customer service agent

Customer Service/Support

Entry Level

my job in Mobinil a customer service agent so i receive the customers calls when they have any requests or any problems in their lines so i do my best to answer their requests and if they ask about something i cant do i have 2 ways the 1st one i make an online report for the management to solve it or i tell the supervisor directly to care about it.


Company Details

Mobinil (multinational)

Giza, Egypt

More then 1000 employees

Telecommunications

N/A

May 2013 to present (4 years 5 months)
Animal rescuer (volunteer) at Animal protection foundation

Experience Details

Animal rescuer (volunteer)

Medical/Healthcare

Experienced (Non-Manager)

We r rescuing the sick stray animals n save a shelter for them


Company Details

Animal protection foundation

Giza, Egypt

11-50 employees

Veterinary

N/A

Dec 2014 to present (2 years 10 months)
Accountant at Al-rasi (saudi arabia)

Experience Details

Accountant

Accounting/Finance

Experienced (Non-Manager)

I was responsible about recording the accounting information in 2 ways computer program n manual way and i was responsible about trailers trucks and operators of heavy equipment machines count them and their salaries and i was also responsible about a big contract between our company and the Saudi government with electricity company.


Company Details

Al-rasi (saudi arabia)

Abha, Saudi Arabia

101-500 employees

Transportation

N/A

Oct 2007 to Nov 2010 (3 years 1 month)
Sales supervisor at Mirage for medical supplies

Experience Details

Sales supervisor

Sales/Retail

Experienced (Non-Manager)

I was responsible about sales target in the company and i was the team leader of about 12 sales representative support them to reach their sales target and also contact the customer to know their need and solve the problems if they have problems with the sales rep or with our products.


Company Details

Mirage for medical supplies

Giza, Egypt

51-100 employees

N/A

Jan 2004 to Oct 2006 (2 years 9 months)

Education

bachelor of Commerce in Accounting

Education Details

bachelor of Commerce

Accounting

Alexandria University, Egypt

C / Good / 65 - 75%

I studied Accounting in Alexandria university

N/A

Alexandria University
1998 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Omar Makram

Egypt

1997

C / Good / 65 - 75%

N/A

Omar Makram
1997

Certifications

Certificate details

bachelor's of accounting degree

May 2003

N/A

N/A

N/A

alexandria university

Accounting bachelor's

Training and Courses

Training/Course Details

customer service

Jun 2013

xceed telecomunication

How to be a qualified customer service agent

Training/Course Details

customer service course

Aug 2013

telecom egypt

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

6th Of October CityAbhaAccountantAccountingAdaptiveAnimal RescuerArabicBachelor's Of Accounting DegreeBooksBusiness DevelopmentCreativeCustomer ServiceCustomer Service AgentCustomer Service CourseEnglishFinanceFlexibleFrenchHard WorkerInsuranceIntentLeaderMedicalMobinilProblem SolverRetailSalesSales SupervisorSupportTechnologyTelecommunicationsTransportationVeterinaryWord Office

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Advanced

: Intermediate

: Beginner

Tools and Technologies

intent

intent

: Expert

: Extreme - I love it!

:

5-7 years

word office

word office

: Intermediate

: High

:

3-5 years

Fields of Expertise

abha

abha

: Expert

: Extreme - I love it!

:

5-7 years

6th of october city

6th of october city

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Hard worker, Creative, Problem Solver, Flexible / Adaptive

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