SA
Shabeebkhan A
PMO Lead – Administrative & Operations at Tata Consultancy Services
Work Experience
PMO Lead – Administrative & Operations
Tata Consultancy Services
Jan 2022 - Present -3 yrs, 6 months
India
- Job Details:Managing day-to-day administrative tasks, including scheduling, filing, and documentation. Project coordination, delivery governance, resource planning, project health monitoring, budgeting, and forecasting.
Tata Consultancy Services
Oct 2017 - Dec 2021 -4 yrs, 2 months
India
- Job Details:Handled project onboarding and offboarding, maintained project governance reports, managed asset and infrastructure coordination, ensured stakeholder communication and reporting.
Senior Process Associate – Telecom Specialist
Telstra Telecom
Jan 2012 - Sep 2017 -5 yrs, 8 months
Australia
- Job Details:Handled end-to-end customer order processing and service requests using Siebel CRM, managed telecom workflows, conducted root cause analysis for order fallouts.
Customer Support Associate – Videocon Telecom Process
Tech Mahindra / Mahindra Satyam
Aug 2010 - Jan 2012 -1 yr, 5 months
India
- Job Details:Provided backend customer support for telecom operations, ensuring timely resolution of service-related queries.
Education
Bachelor's Degree in Computer Science
Bharathiar University Arts & Science CollegeJan 2005 - Jan 2008 - 3 yr
Skills
- Administrative & Office Management
- Communication & Coordination
- Data & Record Management
- Vendor & Stakeholder Management
- Reporting & Communication
- Operational Excellence
- Tools: Jira, MS Excel (Advanced), PowerPoint, SQL, CRM, Microsoft Outlook, Siebel CRM
- cross-functional collaboration
- Stakeholder Engagement
- Structured problem-solving
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