Basic Info

Name: Farid Hamed

Professional Experience: 6 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Community support operations at Uber

Experience Details

Job Title: Community support operations

Job Role: IT/Software Development

Career Level: Experienced (Non-Manager)

Job Details: N/A

Company Details

Name: Uber (multinational)

Location: Cairo, Egypt

Size: 101-500 employees

Industries: Information Technology Services

Website: www.uber.com

Jan 2017 to present (7 months)

Team leader at Vodafone express

Experience Details

Job Title: Team leader

Job Role: Customer Service/Support, Sales/Retail

Career Level: Manager

Job Details: N/A

Company Details

Name: Vodafone express

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Telecommunications, Retail

Website: N/A

Nov 2015 to Dec 2016 (1 year 1 month)

Sales advisor at Vodafone egypt

Experience Details

Job Title: Sales advisor

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details: *Greeted customers and determined their needs and wants
*Discussed type, quality and number of merchandise required for purchase
*Recommended merchandise based on individual requirements
*Advised customers on utilization and care of merchandise
*Provided advice to clients regarding particular products or services
*Explained the use and advantage of merchandise to customers
*Answered customers’ queries and concerns
*Demonstrated live working of items
*Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
*Prepared sales contracts and accepted payment through cash, cheque and credit card
*Assisted in display of merchandise
*Maintained sales records for inventory control

Company Details

Name: Vodafone egypt

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Telecommunications, Retail, Wholesale Trade

Website: www.vodafone.com.eg

Aug 2014 to Oct 2015 (1 year 2 months)

Retail sales indoor at Etisalat Misr

Experience Details

Job Title: Retail sales indoor

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Company Details

Name: Etisalat Misr (multinational)

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Telecommunications

Website: www.etisalat.com.eg

Nov 2013 to Aug 2014 (9 months)

ICC Technical support(2828) at Vodafone Egypt

Experience Details

Job Title: ICC Technical support(2828)

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: *Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
*Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
*Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
*Research required information using available resources;
*Follow standard processes and procedures;
*Identify and escalate priority issues per Client specifications;
*Redirect problems to appropriate resource;
*Accurately process and record call transactions using a computer and designated tracking software;
*Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
*Organize ideas and communicate oral messages appropriate to listeners and situations;
*Follow up and make scheduled call backs to customers where necessary;
*Stay current with system information, changes and updates

Company Details

Name: Vodafone Egypt

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Telecommunications, Information Technology Services

Website: N/A

Apr 2013 to Oct 2013 (6 months)

Customer care agent at Etisal international

Experience Details

Job Title: Customer care agent

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: *Answer courteously inbound calls.
*Respond to customer inquiries.
*Generate customer interest in the services or products offered by the company.
*Provide personalized customer service by responding to the needs of the customers.
*Ensure feedback from the customer to further improve the customer services.
*Manage and update customer databases with the status of each customer.
*Coordinate with the dispatch team to send products or provide services on time to customers.
*Provide customers with brochures and information packages on products or services.
*Build customer loyalty by follow-up of customer calls.
*Evaluate problems of the customers and provide logical lasting solutions.
*Manage filing, mailing, correspondence and other management tasks.