Basic Info

Farid Hamed

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Community support operations at Uber

Experience Details

Community support operations

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Uber (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

www.uber.com

Jan 2017 to present (7 months)
Team leader at Vodafone express

Experience Details

Team leader

Customer Service/Support, Sales/Retail

Manager

N/A


Company Details

Vodafone express

Cairo, Egypt

More than 1000 employees

Telecommunications, Retail

N/A

Nov 2015 to Dec 2016 (1 year 1 month)
Sales advisor at Vodafone egypt

Experience Details

Sales advisor

Sales/Retail

Experienced (Non-Manager)

*Greeted customers and determined their needs and wants
*Discussed type, quality and number of merchandise required for purchase
*Recommended merchandise based on individual requirements
*Advised customers on utilization and care of merchandise
*Provided advice to clients regarding particular products or services
*Explained the use and advantage of merchandise to customers
*Answered customers’ queries and concerns
*Demonstrated live working of items
*Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
*Prepared sales contracts and accepted payment through cash, cheque and credit card
*Assisted in display of merchandise
*Maintained sales records for inventory control


Company Details

Vodafone egypt

Cairo, Egypt

More than 1000 employees

Telecommunications, Retail, Wholesale Trade

www.vodafone.com.eg

Aug 2014 to Oct 2015 (1 year 2 months)
Retail sales indoor at Etisalat Misr

Experience Details

Retail sales indoor

Sales/Retail

Experienced (Non-Manager)

*Greeted customers and determined their needs and wants
*Discussed type, quality and number of merchandise required for purchase
*Recommended merchandise based on individual requirements
*Advised customers on utilization and care of merchandise
*Provided advice to clients regarding particular products or services
*Explained the use and advantage of merchandise to customers
*Answered customers’ queries and concerns
*Demonstrated live working of items
*Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
*Prepared sales contracts and accepted payment through cash, cheque and credit card
*Assisted in display of merchandise
*Maintained sales records for inventory control


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.com.eg

Nov 2013 to Aug 2014 (9 months)
ICC Technical support(2828) at Vodafone Egypt

Experience Details

ICC Technical support(2828)

Customer Service/Support

Experienced (Non-Manager)

*Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
*Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
*Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
*Research required information using available resources;
*Follow standard processes and procedures;
*Identify and escalate priority issues per Client specifications;
*Redirect problems to appropriate resource;
*Accurately process and record call transactions using a computer and designated tracking software;
*Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
*Organize ideas and communicate oral messages appropriate to listeners and situations;
*Follow up and make scheduled call backs to customers where necessary;
*Stay current with system information, changes and updates


Company Details

Vodafone Egypt

Cairo, Egypt

More than 1000 employees

Telecommunications, Information Technology Services

N/A

Apr 2013 to Oct 2013 (6 months)
Customer care agent at Etisal international

Experience Details

Customer care agent

Customer Service/Support

Experienced (Non-Manager)

*Answer courteously inbound calls.
*Respond to customer inquiries.
*Generate customer interest in the services or products offered by the company.
*Provide personalized customer service by responding to the needs of the customers.
*Ensure feedback from the customer to further improve the customer services.
*Manage and update customer databases with the status of each customer.
*Coordinate with the dispatch team to send products or provide services on time to customers.
*Provide customers with brochures and information packages on products or services.
*Build customer loyalty by follow-up of customer calls.
*Evaluate problems of the customers and provide logical lasting solutions.
*Manage filing, mailing, correspondence and other management tasks.


Company Details

Etisal international

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Jan 2011 to Apr 2013 (2 years 3 months)

Education

Bachelor's Degree in Management information system

Education Details

Bachelor's Degree

Management information system

Cairo Higher Institute for Computer, Information Systems and Administration, Egypt

C / Good / 65 - 75%

courses at management and programming

N/A

Cairo Higher Institute for Computer, Information Systems and Administration
2004 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Dr.abd el aziz el sayed

Egypt

2004

C / Good / 65 - 75%

N/A

Dr.abd el aziz el sayed
2004

Training and Courses

Training/Course Details

Sales

Mar 2013

Etisalat Mist

N/A

This profile is fresh!
Last update 28 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBusiness DevelopmentC/C++CommunicatorCommunity Support OperationsCreativeCustomer Care AgentCustomer ServiceEnglishEtisalat MisrICC Technical Support(2828)ITInformation Technology ServicesInternetLeaderManagement Information SystemMarketingMicrosoft OfficeMicrosoft SQL ServerMicrosoft Visual StudioOrganizerRetailRetail Sales IndoorSalesSales AdvisorSoftware DevelopmentSupportTeam LeaderTelecommunicationsTo Be Creative And MotivatedTo Be Multi Tasks PersonTo Keep Updated With TechnologyUberWeb DesignWholesale Trade

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Visual Studio

Microsoft Visual Studio

: Intermediate

: High

:

Less than 1 year

Internet

Internet

: Intermediate

: High

:

More than 7 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

C/C++

C/C++

: Beginner

: Medium

:

Less than 1 year

Microsoft SQL Server

Microsoft SQL Server

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

Marketing

Marketing

: Intermediate

: Medium

:

1-3 years

Web design

Web design

: Intermediate

: Medium

:

1-3 years

Key Skills

Analytical, Leader, Communicator, Creative, Organizer

Online Presence

http://www.linkedin.com/profile/view?id=158387084&trk=nav_responsive_tab_profilehttps://www.facebook.com/kerrrro

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