Basic Info

Mohamed atiaa

2 years

Qalubia, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Administrator at Raya Contact center

Experience Details

IT Administrator

IT/Software Development

Experienced (Non-Manager)

Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks
- Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Replacing parts as required
- Providing support, including procedural documentation and relevant reports
- Following diagrams and written instructions to repair a fault or set up a system
- Supporting the roll-out of new applications.
- Setting up new users' accounts and profiles and dealing with password issues
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritizing and managing many open cases at one time
- Testing and evaluating new technology


Company Details

Raya Contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Dec 2016 to Mar 2017 (3 months)
System Engineer at Networks Vision

Experience Details

System Engineer

Engineering - Telecom/Technology

Entry Level

*Provide IT Solutions for customers Pre-sales Services Including (Site survey \ Solution Design \ POC \ Solution Installation)
*Post-Sales Services including Customers support and Handling technical issues, Solutions Integration, and Upgrade Existing Solutions
*Technical Competency Keeping Updated with the last IT Updates Related to Company Portfolio and Scope.
*Main scope is Mobility , Security ,Optimization including the below products :
- For Optimization : Riverbed
- For wireless : : Aruba (HPE)
- For NAC : : ClearPass (Aruba HPE)
- For Security : Palo Alto , , F5
- For Internet Bonding : Peplink


Company Details

Networks Vision

Cairo, Egypt

N/A

Telecommunications

N/A

Jan 2016 to Dec 2016 (11 months)
Operation teamleader at Raya Contact center

Experience Details

Operation teamleader

Operations/Management

Manager

Supervises/manages the daily activities and performance of the account advisors.
Generates and sends agreed reports to clients regularly as per client requirements.
Handles account advisors needed for on job training and coaching.
Ensures the advisor’s KPI’s are met (daily/weekly/monthly).
Manages difficult calls by acting as first line escalation.
Asses the advisors performance on monthly basis and calculates variations on set standards.
Logs and acts on client requests.
Ensure that team members adhere to RCC polices


Company Details

Raya Contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Feb 2015 to Dec 2015 (10 months)
CSR at RAYA

Experience Details

CSR

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

RAYA (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Dec 2013 to Feb 2015 (1 year 2 months)

Education

Bachelor's Degree in electronics and communication engineering

Education Details

Bachelor's Degree

electronics and communication engineering

Benha University, Egypt

B / Very Good / 75 - 85%

CCNA CCNP

N/A

Benha University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Bahteem Secondary School

Egypt

2008

A / Excellent / 85 -100%

98 %

Bahteem Secondary School
2008

Certifications

CCNA
Dec 2011

Certificate details

CCNA

Dec 2011

960 out of 1000

N/A

N/A

cisco

N/A

CCNP routing
Nov 2014

Certificate details

CCNP routing

Nov 2014

830 out of 1000

N/A

N/A

cisco

N/A

ACMP Aruba
Mar 2016

Certificate details

ACMP Aruba

Mar 2016

N/A

N/A

N/A

N/A

CCNP switching
Feb 2015

Certificate details

CCNP switching

Feb 2015

900 out of 1000

N/A

N/A

Cisco

N/A

Training and Courses

Training/Course Details

CCNA

Nov 2011

ahmed nabil

N/A

Training/Course Details

CCNP Routing

Aug 2014

ahmed nabil

N/A

Training/Course Details

Aruba

Mar 2016

Self-study

N/A

Training/Course Details

Riverbed Wan optimization

May 2016

self

N/A

Training/Course Details

Java

Feb 2017

Self-study

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ACMP ArubaAcmp (aruba Certified Wireless Professional )AdaptiveArubaBusiness-orientedCCNACCNPCCNP RoutingCCNP SwitchingCSRConsumer ServicesCustomer ServiceElectronics And Communication EngineeringEnglishFlexibleHandles StressITIT AdministratorJavaManagementMusicNetworkNetworkingOperation TeamleaderPeplink Internet PondingRAYARaya Contact CenterRiverbed Wan OptimizationSoftware DevelopmentSupportSupportiveSystem EngineerTeam PlayerTelecommunications

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

CCNA

CCNA

: Expert

: Extreme - I love it!

:

3-5 years

CCNP

CCNP

: Advanced

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Intermediate

: Extreme - I love it!

:

1-3 years

Acmp (aruba certified wireless professional )

Acmp (aruba certified wireless professional )

: Intermediate

: High

:

Less than 1 year

Riverbed wan optimization

Riverbed wan optimization

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Peplink internet ponding

Peplink internet ponding

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

network

network

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Business-oriented, Flexible / Adaptive, Handles Stress, Team Player, Supportive

Online Presence

    https://eg.linkedin.com/in/mohamedshaaban2https://www.facebook.com/bolla.comm

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