Jalal belhaouari

duty officer Full Time

• Job Details:Hamad Medical Corporation Club Hotel Project   Duty Officer (January 2015 -Present)  * In charge of the hotel operations. *Greets the guests of the hotel as directed by the Front office Manager, Performs special services for Guest’s. * Assists in VIP’s arrival departure in absence of guest relation officers. *Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior. * Meeting areas and all areas set up for Daily functions and upcoming events. * Handles guest complaints and other related problems. * Assist and forward instructions to housekeeping, maintenance and receptionist for upcoming events in meeting areas * Answers guests inquires, handles complaints and attend to the needs of the guests *Promotes and maintains good public relations. * Motivates and maintains good staff relations. *Maintains and be guided of hotel policy *To discuss all matters that needed to follow up with the next shift Reception Manager. * Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered Employment History  Hamad Medical Corporation Barwa Guesthouse  *Responsible in guest house department for check-in and check -out of guest in the flats. * Responsible of the reservation office and management. *Assist guest for check-in and checklist inventory for both check in and out. * Cooperate and communicate with housing department for upcoming instructions and emails to be done in the guest house * Assist the maintenance for work orders when guest is not available *Answer questions ,concerns and inquiring regarding the policy and process of the guest house *Do quick and instant actions during emergency cases like fire alarms. *Follow up and control on scheduled furniture and fixture maintenance of housing facilities. *Ensures that all front desk employees engage politely and attentively with incoming and departing guests.

call center supervisorFull Time

• Job Details:Call Center Supervisor (Jan 2015- Dec 2016) Hamad Medical Corporation *In charge in handling all complains * Follow up and solve complains in designated departments (Hospitality department, Hamad general hospital, Transportation dept. and Housing department ) *Organize and allocate training for HMC staff to learn and configure on how to use the HMC helpline system called (“KNOWCROSS”).