Basic Info

Serene Kazem

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Recruitment coordinator at Wasla Outsourcing

Experience Details

Recruitment coordinator

Human Resources

Entry Level

- Recruit qualified candidates for the available vacancies in our company by screening the candidate's CV
- Conducting face-to-face interviews and over the phone as well.
- Sending daily updates and analysis on the current state of the team's performance
- Attending job fairs.


Company Details

Wasla Outsourcing

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Oct 2014 to Nov 2015 (1 year 1 month)
Call center representative at Teleperformance Egypt

Experience Details

Call center representative

Customer Service/Support

Entry Level

• Answering phone calls and retrieving data from the system to provide accurate information to each customer.
• Following up on escalations and providing customer with a reasonable time frame.
• Resolving technical and billing issues and transferring calls to the responsible department according to the customer's inquiry
• Taking payments from customers and ensuring that the information remains confidential.
• Acted as a floor walker for a month and within that period I guided new agents by providing them with advice on how to interact with the customers, side by side shadowing, making sure to follow up on their performance and providing them with accurate feedback within debriefings.
• Acted as a recruiter for a month and a half where I performed daily screenings and selecting qualified candidates.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2012 to Mar 2014 (1 year 5 months)
Call center advisor at Vodafone UK

Experience Details

Call center advisor

Customer Service/Support

Entry Level

- Providing customers with accurate information.
- Solving billing/technical issues and escalating it further to the suitable department.
- Following up on escalations done and proving customers with an estimate time frame.
- Ensuring customer satisfaction.


Company Details

Vodafone UK

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services

N/A

Oct 2011 to Oct 2012 (1 year)

Education

BA in English literature and translation

Education Details

BA

English literature and translation

Cairo Open University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo Open University
2010 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

The English School

Egypt

2010

C / Good / 65 - 75%

N/A

The English School
2010
This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCall Center AdvisorCall Center RepresentativeCommunicating With PeopleConsumer ServicesCustomer ServiceDrawingDrummingEnglishEnglish Literature And TranslationFlexibleHandles StressHard WorkerHuman ResourceHuman ResourcesMicrosoft ExcelMicrosoft OutlookMicrosoft WordReadingRecruitment CoordinatorSocialSupportTeam PlayerTelecommunicationsTeleperformance Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Intermediate

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

3-5 years

Fields of Expertise

Customer service

Customer service

: Expert

: Little

:

3-5 years

Human resource

Human resource

: Advanced

: Medium

:

1-3 years

Key Skills

Hard worker, Flexible / Adaptive, Social, Handles Stress, Team Player

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