Basic Info

Serene Kazem

5 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Freelancer at Freelance

Experience Details

Freelancer

Creative/Design/Art

Entry Level

N/A


Company Details

Freelance

Egypt

N/A

Graphic Design

N/A

Nov 2016 to present (8 months)
Sales Representative at Centro Global Solutions

Experience Details

Sales Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Centro Global Solutions

Cairo, Egypt

501-1000 employees

Medical Devices and Supplies

N/A

Jun 2016 to Apr 2017 (10 months)
Recruitment coordinator at Wasla Outsourcing

Experience Details

Recruitment coordinator

Human Resources

Entry Level

- Recruit qualified candidates for the available vacancies in our company by screening the candidate's CV
- Conducting face-to-face interviews and over the phone as well.
- Sending daily updates and analysis on the current state of the team's performance
- Attending job fairs.


Company Details

Wasla Outsourcing

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Oct 2014 to Nov 2015 (1 year 1 month)
Call center representative at Teleperformance Egypt

Experience Details

Call center representative

Customer Service/Support

Entry Level

• Answering phone calls and retrieving data from the system to provide accurate information to each customer.
• Following up on escalations and providing customer with a reasonable time frame.
• Resolving technical and billing issues and transferring calls to the responsible department according to the customer's inquiry
• Taking payments from customers and ensuring that the information remains confidential.
• Acted as a floor walker for a month and within that period I guided new agents by providing them with advice on how to interact with the customers, side by side shadowing, making sure to follow up on their performance and providing them with accurate feedback within debriefings.
• Acted as a recruiter for a month and a half where I performed daily screenings and selecting qualified candidates.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2012 to Mar 2014 (1 year 5 months)
Call center advisor at Vodafone UK

Experience Details

Call center advisor

Customer Service/Support

Entry Level

- Providing customers with accurate information.
- Solving billing/technical issues and escalating it further to the suitable department.
- Following up on escalations done and proving customers with an estimate time frame.
- Ensuring customer satisfaction.


Company Details

Vodafone UK

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services

N/A

Oct 2011 to Oct 2012 (1 year)

Education

BA in English literature and translation

Education Details

BA

English literature and translation

Cairo Open University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo Open University
2010 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

The English School

Egypt

2010

C / Good / 65 - 75%

N/A

The English School
2010

Training and Courses

Training/Course Details

Graphic Design

Jul 2016

Russian Cultural Center

A certificate in Adobe Photoshop, Illustrator and InDesign

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe IllustratorAdobe IndesignAdobe PhotoshopArabicCall Center AdvisorCall Center RepresentativeConsumer ServicesCreativeCustomer ServiceDesignDrawingDrummingEnglishEnglish Literature And TranslationFlexibleFreelancerGraphic DesignGuitarHandles StressHard WorkerHuman ResourceHuman ResourcesMedical Devices And SuppliesMicrosoft ExcelMicrosoft OutlookMicrosoft WordPhotoshopReadingRecruitment CoordinatorSales RepresentativeSocialSupportTeam PlayerTelecommunicationsTeleperformance Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Intermediate

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Illustrator

Adobe Illustrator

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Indesign

Adobe Indesign

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Customer service

Customer service

: Expert

: Little

:

3-5 years

Human resource

Human resource

: Advanced

: Medium

:

1-3 years

Graphic Design

Graphic Design

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Flexible / Adaptive, Social, Handles Stress, Team Player

Online Presence

https://www.facebook.com/serene.sameh.kazem

Serene is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Serene's full profile and find more great talent and professionals to join your team.