Basic Info

Serene Kazem

5 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Graphic Designer at Freelance

Experience Details

Graphic Designer

Creative/Design/Art

Entry Level

N/A


Company Details

Freelance

Egypt

N/A

Graphic Design

N/A

Feb 2017 to present (7 months)
Recruitment coordinator at Wasla Outsourcing

Experience Details

Recruitment coordinator

Human Resources

Entry Level

- Recruit qualified candidates for the available vacancies in our company by screening the candidate's CV
- Conducting face-to-face interviews and over the phone as well.
- Sending daily updates and analysis on the current state of the team's performance
- Attending job fairs.


Company Details

Wasla Outsourcing

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Oct 2014 to Nov 2016 (2 years 1 month)
Call center advisor at Vodafone UK

Experience Details

Call center advisor

Customer Service/Support

Entry Level

- Providing customers with accurate information.
- Solving billing/technical issues and escalating it further to the suitable department.
- Following up on escalations done and proving customers with an estimate time frame.
- Ensuring customer satisfaction.


Company Details

Vodafone UK

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services

N/A

Oct 2012 to Oct 2014 (2 years)

Education

BA in English literature and translation

Education Details

BA

English literature and translation

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2010 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Bardy Language School

Egypt

2010

C / Good / 65 - 75%

N/A

Bardy Language School
2010

Training and Courses

Training/Course Details

Graphic Design

Jul 2016

Russian Cultural Center

A certificate in Adobe Photoshop, Illustrator and InDesign

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe IllustratorAdobe IndesignAdobe PhotoshopArabicCall Center AdvisorConsumer ServicesCreativeCustomer ServiceDesignDrawingDrummingEnglishEnglish Literature And TranslationFlexibleGraphic DesignGraphic DesignerGuitarHandles StressHard WorkerHuman ResourceHuman ResourcesMicrosoft ExcelMicrosoft OutlookMicrosoft WordPhotoshopReadingRecruitment CoordinatorSocialSupportTeam PlayerTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Intermediate

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Illustrator

Adobe Illustrator

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Indesign

Adobe Indesign

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Customer service

Customer service

: Expert

: Little

:

3-5 years

Human resource

Human resource

: Advanced

: Medium

:

1-3 years

Graphic Design

Graphic Design

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Flexible / Adaptive, Social, Handles Stress, Team Player

Online Presence

https://www.facebook.com/serene.sameh.kazem

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