Basic Info

Shady El-Ghannam

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Owner at Shady EL-Ghannam Photography

Experience Details

Owner

Creative/Design/Art, Customer Service/Support, Marketing/PR/Advertising

Experienced (Non-Manager)

• Owner of Shady El-Ghannam Photography & Cairo Kidography & Eternal studios since 2012, Handling all the tasks starting from managing the social media, dealing with clients , Photographing, photo editing, , managing website, graphic design ( logo, flayers, business cards, etc ). for portfolio please visit www.elghannam.com or Facebook page https://www.facebook.com/s.elghannam/


Company Details

Shady EL-Ghannam Photography

Cairo, Egypt

1-10 employees

Photography

www.elghannam.com

Jan 2012 to present (5 years 7 months)
Enterprise customer service at Vodafone Egypt

Experience Details

Enterprise customer service

Customer Service/Support

Experienced (Non-Manager)

Handling the requests and inquiries for the corporate accounts
Handling the complaints of the authorized person and ensuring 100% customer satisfaction


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Mar 2015 to Dec 2016 (1 year 9 months)
Premium customer service at Vodafone Egypt

Experience Details

Premium customer service

Customer Service/Support

Experienced (Non-Manager)

Handling the requests and inquires of the premium customers


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Sep 2014 to Mar 2015 (6 months)
Customer Care Trainer at Vodafone Egypt

Experience Details

Customer Care Trainer

Customer Service/Support

Experienced (Non-Manager)

Nominated to support the customer care training team to providing the new high value customer service agents training about the products and services of Vodafone, Designing effective training programs, Prepare educational material such as module summaries, videos etc., Support and mentor new employees


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Feb 2014 to Sep 2014 (7 months)
High value customer service at Vodafone Egypt

Experience Details

High value customer service

Customer Service/Support

Experienced (Non-Manager)

Handling the requests and inquires of the high value customers


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

May 2012 to Feb 2014 (1 year 9 months)
Corporate back office specialist at Vodafone Egypt

Experience Details

Corporate back office specialist

Customer Service/Support

Experienced (Non-Manager)

Handling the requests of the corporate accounts received via mail or fax


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jan 2012 to May 2012 (4 months)
Summer training at GEMSA petroleum company

Experience Details

Summer training

Administration

Student

Summer training at GEMSA petroleum company (GEMPETCO) at the tenders and contracts department


Company Details

GEMSA petroleum company

Cairo, Egypt

N/A

Oil and Gas

N/A

Jul 2009 to Sep 2009 (2 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting, English section

Faculty of Commerce - Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce - Cairo University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mohamed Ameen Alraey

Egypt

2007

A / Excellent / 85 -100%

N/A

Mohamed Ameen Alraey
2007

Certifications

Adobe Photoshop
Dec 2016

Certificate details

Adobe Photoshop

Dec 2016

N/A

N/A

N/A

Russian Cultural Center

N/A

Certificate details

Adobe Illustrator

Feb 2017

N/A

N/A

N/A

The Russian cultural center

N/A

Adone InDesign
Feb 2017

Certificate details

Adone InDesign

Feb 2017

N/A

N/A

N/A

Russian Cultural Center

N/A

Adobe InDesign
Feb 2017

Certificate details

Adobe InDesign

Feb 2017

N/A

N/A

N/A

Russian Cultural Center

N/A

Training and Courses

Training/Course Details

Adobe Photoshop

Jan 2016

Russian Cultural Center

Adobe Photoshop certified

Training/Course Details

Adobe Illustrator

Jun 2016

Russian Cultural Center

Adobe Illustrator certified

Training/Course Details

EDU Egypt scholarship

May 2011

EDU Egypt

EDU Egypt scholarship for soft skills, communication skills and language skills

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAdministrationAdobe IllustratorAdobe InDesignAdobe PhotoshopAdone InDesignArabicCommunicatingCorporate Back Office SpecialistCreativeCustomer Care TrainerCustomer ServiceCustomer-orientedDesignDetails-orientedEDU Egypt ScholarshipEnglishEnglish SectionEnterprise Customer ServiceFlexibleGraphic DesignHigh Value Customer ServiceMarketingMoviesMusicOil And GasOwnerPhotographyPlannerPremium Customer ServiceSummer TrainingSupportTelecommunicationsTennisTravelingVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Photography

Photography

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Medium

:

3-5 years

Graphic Design

Graphic Design

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Customer-oriented, Creative, Flexible / Adaptive, Details-oriented

Online Presence

https://www.linkedin.com/in/shadyelghannam/https://www.facebook.com/Shady.Elghannamwww.elghannam.comhttps://www.instagram.com/shady_elghannam/

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