SH

seif hagag

Sales Team Leader at Zat Solutions

Cairo, Egypt

Work Experience

  • Sales Team Leader

    Zat Solutions

    Dec 2022 - Present -2 yrs, 6 months

    Egypt

    • Job Details:Responsible for tracking team performance against key performance indicators to ensure sales targets and objectives are met effectively. Designing and implementing strategies to improve team performance based on KPI analysis. Preparing and presenting KPI reports to senior management to identify areas of improvement and success. Overseeing a team of 4 sales representatives, mentoring and improving their sales skills to drive team performance. Collaborating with a team to develop and implement sales strategies, contributing to a 20% increase in revenue. Identifying new business opportunities through market research, maintaining awareness of industry trends. Defining and tracking key performance indicators (KPIs) such as achieving monthly and quarterly sales goals, conversion rate, customer retention rate. Delivering exceptional customer service by understanding client needs and offering tailored solutions. Preparing sales presentations and reports for management, using strong communication and negotiation skills. Leading a team of 4 sales representatives, driving a 45% increase in revenue through effective strategies and strong client relationships. Developing and executing sales strategies, achieving 90% of sales targets and launching academic courses, which boosted sales by 70%.
  • Sales Specialist

    Zat Solutions

    Sep 2021 - Dec 2022 -1 yr, 3 months

    Egypt

    • Job Details:Responsible for conducting market research to identify new sales opportunities and track industry trends. Collaborating with the team to develop and implement sales strategies, resulting in a 20% increase in revenue. Providing tailored solutions to clients, enhancing customer satisfaction and loyalty. Assisting in preparing and presenting sales reports to management, contributing to the overall sales strategy.
  • Junior Sales

    The Real State House

    Aug 2019 - Sep 2021 -2 yrs, 1 month

    Egypt

    • Job Details:Responsible for assisting a team of sales representatives in generating leads and communicating with clients to achieve sales targets. Conducting market research to identify potential customers and track industry trends. Contributing to the preparation of sales reports and presentations for senior management. Developing strong relationships with clients, improving customer retention and satisfaction. Supporting the sales team by preparing materials and assisting with client communications.
  • Call Center Specialist

    Teleperformance

    Dec 2018 - Aug 2019 -8 months

    Egypt

    • Job Details:Responsible for managing high volumes of inbound and outbound calls, addressing customer inquiries and resolving issues efficiently. Developing and maintaining product knowledge to provide accurate information and recommendations. Achieving performance metrics, including call resolution rates and customer satisfaction scores. Collaborating with team members to improve processes and enhance service delivery. Demonstrating excellent communication skills and building rapport with customers to ensure a positive experience.
  • Education

    • Bachelor's Degree in Management Information Systems

      El Shorouk Academy (SHA)

      Jan 2018 - Jan 2022 - 4 yr

    Skills

    • Microsoft Office
    • Zoho CRM
    • Time Management
    • Problem Solving
    • Communication
    • Leadership

    Languages

    • Arabic

      Fluent
    • English

      Beginner
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