Basic Info

Ahmed Seada

1 year

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Operations Officer – Collection Department at Abu Dhabi Islamic Bank - Egypt

Experience Details

Operations Officer – Collection Department

Operations/Management, Administration, Banking

Experienced (Non-Manager)

Carrying out the administration task requested from the Collection team.

- Work towards achieving customer satisfaction by committing to the unit regulation to cover all the customers’ requests same day.

- Reply on all received requests related to releasing / decreasing / changing collaterals same day with zero error.

- Apply the Central Bank of Egypt (CBE) regulations of reporting requested from the collection unit and ensure accuracy and meeting the time frame.

- Work towards decreasing (and preventing) the CBE violations and penalties.

- Redeem collaterals to settle and close secured finances that hit BKT 3 and BKT 4 in case the customer didn’t cover delayed installments within specific period.

- Coordinate the flow of work between operations teams.

- Give high priority to the Gold customers.

- Follow up with materials companies to cover the department needs.



(( Qualifications & Skills ))

• Credit knowledge.
• Consumer Risk knowledge.
• Operations and administration background.
• Customer satisfaction and awareness of customer needs.
• Strong analytical skills.


Company Details

Abu Dhabi Islamic Bank - Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.adib.eg/

Sep 2015 to present (1 year 7 months)

Achievements


- Training and educating university students in banking summer internships besides my daily work duties.

- Explaining different releasing processes with pictures to the bank branches.


Education

B.Com in Commerce

Education Details

B.Com

Commerce, Accounting, Administration

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting Marketing Taxes Revenues and expenses Management Economy Administration

N/A

Ain Shams University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary El-Hegaz Secondary School

Egypt

2011

A / Excellent / 85 -100%

Field of Study: Mathematics Degree: 88 %

Tabary El-Hegaz Secondary School
2011

Certifications

Certificate details

ICDL Certificate Version 4.0

May 2012

N/A

N/A

N/A

Central Agency for Public Mobilization and Statistics

N/A

Certificate details

ICDL Certificate Version 5.0

Apr 2014

N/A

N/A

N/A

Ain Shams University

N/A

Certificate details

Elance Certificate

Jun 2014

N/A

N/A

N/A

Introduction to online work for freelancers.

Training and Courses

Training/Course Details

Excel for Accounting and Finance

Apr 2015

Binary Egypt

N/A

Training/Course Details

Fundamentals of Human Resource Management

Mar 2017

Career Advancers

An effective explanation of the following: 1.Mission & Role of HR 2.Job Analysis 3.Recruitment, Hiring & Selection 4.Performance Appraisal 5.Compensation & Rewards/Benefits 6.Training & Development

Training/Course Details

English Courses

Aug 2016

British Council

N/A

Training/Course Details

English Course

Dec 2014

Berlitz Egypt ASU.

N/A

Training/Course Details

Marketing

Jan 2015

AIBE ASU - “Student activity”.

Marketing Workshop.

Training/Course Details

Success Skills Package

Dec 2012

SSP ASU “Student activity”.

An explanation of the following: Communication Skills Presentation Skills Teamwork & Leadership Creativity and Human Potentials Community of leaders Global human Problem solving techniques Change management Work/Life balance

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Profile Skills and Keywords

Abu Dhabi Islamic Bank - EgyptAccountingAdministrationAnalyticalAnalytical SkillsBankingBusiness DevelopmentBusiness-orientedCollectionsCommerceCoordinatingCredit KnowledgeCredit RiskCustomer SatisfactionDetails-orientedElance CertificateEnglishEnglish CourseEnglish CoursesEthix Banking SystemExcel For Accounting And FinanceFundamentals Of Human Resource ManagementHuman ResourcesICDL Certificate Version 4.0ICDL Certificate Version 5.0IFERROR FunctionInitiativeLogistics And Supply ChainManagementMarketingMicrosoft ExcelMicrosoft OfficeMotivational QuotesOperations Officer Collection DepartmentOperations/ManagementPayroll DepartmentPrime Banking System For CardsPublishing And PrintingPurchasing/ProcurementReal Estate/Property ManagementRecruitment And StaffingSpreadsheetsStartupsStudent ActivitiesSuccess Skills PackageSupportiveTelecommunicationsThe Greek CampusTraining And CoachingVenture Capital CompaniesVlookup Function

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Prime Banking System for cards

Prime Banking System for cards

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Vlookup Function

Vlookup Function

: Expert

: Extreme - I love it!

:

1-3 years

Ethix banking system

Ethix banking system

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Spreadsheets

Spreadsheets

: Advanced

: Extreme - I love it!

:

1-3 years

IFERROR function

IFERROR function

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Operations/Management

Operations/Management

: Expert

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Expert

: Extreme - I love it!

:

1-3 years

Analytical Skills

Analytical Skills

: Expert

: Extreme - I love it!

:

1-3 years

Customer Satisfaction

Customer Satisfaction

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Coordinating

Coordinating

: Advanced

: Extreme - I love it!

:

1-3 years

Banking

Banking

: Advanced

: Medium

:

1-3 years

Collections

Collections

: Advanced

: High

:

1-3 years

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Business Development

Business Development

: Intermediate

: Extreme - I love it!

:

1-3 years

Credit Knowledge

Credit Knowledge

: Intermediate

: Medium

:

1-3 years

Credit Risk

Credit Risk

: Intermediate

: Medium

:

1-3 years

Accounting

Accounting

: Intermediate

: Little

:

1-3 years

Telecommunications

Telecommunications

: Beginner

: Extreme - I love it!

:

Less than 1 year

Payroll Department

Payroll Department

: Beginner

: Extreme - I love it!

:

Less than 1 year

Recruitment and Staffing

Recruitment and Staffing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Purchasing/Procurement

Purchasing/Procurement

: Beginner

: Extreme - I love it!

:

Less than 1 year

Training and Coaching

Training and Coaching

: Beginner

: Extreme - I love it!

:

Less than 1 year

Real Estate/Property Management

Real Estate/Property Management

: Beginner

: Extreme - I love it!

:

Less than 1 year

Publishing and Printing

Publishing and Printing

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Logistics and Supply Chain

Logistics and Supply Chain

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Business-oriented, Initiative, Details-oriented, Supportive

Online Presence

www.linkedin.com/in/se3da

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