
Sarah samir Emam
Preschool English teacher at MFIS
Downtown, Cairo, EgyptWork Experience
Preschool English teacherFull Time
MFIS
Aug 2016 - Present -8 yrs, 11 months
Egypt , Cairo
- Job Details:Teach alphabet and numeracy along with personal, social and emotional skills Organize learning material and resources Use a variety of activities and instructional methods (songs, stories, media, structured games, art, outdoor activities etc) to motivate and stimulate children’s abilities Maintain an open line of communication with parents and provide appropriate information Assess students performance and progress to ensure they are mastering the skills on regular basis Monitor children’s interactions and nurture cooperation .
Call center supervisorFull Time
Teleperformance
Jan 2016 - Aug 2016 -7 months
Egypt , Cairo
- Job Details:An experienced business manager with a consistent track record of successfully employing best business practices that improves efficiency, reduces operating costs whilst increasing productivity, all to tight time scales and within budget. Having a professional attitude and an ability to be flexible and handle change in a positive manner. Possessing excellent communication, leadership and organizational skills Sarah is presently looking for a senior Business Manager position with a forward moving company
Call Center Team leader Full Time
Xceed
Nov 2006 - Dec 2015 -9 yrs, 1 month
Egypt , Cairo
- Job Details:Organizing and planning essential central services such as, Business correspondence maintenance, mail, as well as day to day running of the venue. Manage cash loss prevention procedures and established security policies. Keeping senior management informed of changes in my areas of responsibility. Analyzing sales figures and forecasting future sales volumes
Education
Bachelor of political sciences in Political sciences
Cairo University (CU)Jan 2000 - Jan 2005 - 5 yr
High School - Thanaweya Amma
Elmohammadia experimental language schoolJan 2000
Languages
English
FluentFrench
Intermediate
Training & Certifications
Emotional intelligence
Telecom Egypt·2015Creative problem solving & Decision - Making
Ab& Associates-Egypt·2012Effective management skills
AB& associates- Egypt·2012ICDL
Ministry of comunication & information technology·2009ICCI Program
Berlitz·2006Marketing
Dale carnegie·2006Business correspondance
Dale carnegie·2006World Class customer services & telesales for contact centers
Dale carnegie·2006call center Agents training Program
Xceed Contact Center·2006 Training at Alahram centre for political & Strategic studies
Alahram centre for political & Strategic studies ·2006 Training course for Malaysian studies for 2 weeks
Malaysian studies center"Faculty of economics& political sciences"·2005 Training at Al-Hayat journal
Al-Hayat journal·2005Leadership Workshop
FEPS club"Alashanek ya balady association"·2004