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Sarah samir Emam

Preschool English teacher at MFIS

Downtown, Cairo, Egypt

Work Experience

  • Preschool English teacherFull Time

    MFIS

    Aug 2016 - Present -8 yrs, 11 months

    Egypt , Cairo

    • Job Details:Teach alphabet and numeracy along with personal, social and emotional skills Organize learning material and resources Use a variety of activities and instructional methods (songs, stories, media, structured games, art, outdoor activities etc) to motivate and stimulate children’s abilities Maintain an open line of communication with parents and provide appropriate information Assess students performance and progress to ensure they are mastering the skills on regular basis Monitor children’s interactions and nurture cooperation .
  • Call center supervisorFull Time

    Teleperformance

    Jan 2016 - Aug 2016 -7 months

    Egypt , Cairo

    • Job Details:An experienced business manager with a consistent track record of successfully employing best business practices that improves efficiency, reduces operating costs whilst increasing productivity, all to tight time scales and within budget. Having a professional attitude and an ability to be flexible and handle change in a positive manner. Possessing excellent communication, leadership and organizational skills Sarah is presently looking for a senior Business Manager position with a forward moving company
  • Call Center Team leader Full Time

    Xceed

    Nov 2006 - Dec 2015 -9 yrs, 1 month

    Egypt , Cairo

    • Job Details:Organizing and planning essential central services such as, Business correspondence maintenance, mail, as well as day to day running of the venue.  Manage cash loss prevention procedures and established security policies.  Keeping senior management informed of changes in my areas of responsibility.  Analyzing sales figures and forecasting future sales volumes
  • Education

    • Bachelor of political sciences in Political sciences

      Cairo University (CU)

      Jan 2000 - Jan 2005 - 5 yr

    • High School - Thanaweya Amma

      Elmohammadia experimental language school

      Jan 2000 

    Skills

    • GSM
    • Coaching
    • Managing People
    • sales &Marketing;
    • Education
    • Education
    • Financial MGMT
    • Human Resources

    Languages

    • English

      Fluent
    • French

      Intermediate

    Training & Certifications

    • Emotional intelligence

      Telecom Egypt·2015
    • Creative problem solving & Decision - Making

      Ab& Associates-Egypt·2012
    • Effective management skills

      AB& associates- Egypt·2012
    • ICDL

      Ministry of comunication & information technology·2009
    • ICCI Program

      Berlitz·2006
    • Marketing

      Dale carnegie·2006
    • Business correspondance

      Dale carnegie·2006
    • World Class customer services & telesales for contact centers

      Dale carnegie·2006
    • call center Agents training Program

      Xceed Contact Center·2006
    •  Training at Alahram centre for political & Strategic studies

      Alahram centre for political & Strategic studies ·2006
    •  Training course for Malaysian studies for 2 weeks

      Malaysian studies center"Faculty of economics& political sciences"·2005
    •  Training at Al-Hayat journal

      Al-Hayat journal·2005
    • Leadership Workshop

      FEPS club"Alashanek ya balady association"·2004
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