Basic Info

Sarah Emam

9 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Preschool English teacher at MFIS

Experience Details

Preschool English teacher

Education/Teaching

Experienced (Non-Manager)

Teach alphabet and numeracy along with personal, social and emotional skills
Organize learning material and resources
Use a variety of activities and instructional methods (songs, stories, media, structured games, art, outdoor activities etc) to motivate and stimulate children’s abilities
Maintain an open line of communication with parents and provide appropriate information
Assess students performance and progress to ensure they are mastering the skills on regular basis
Monitor children’s interactions and nurture cooperation .


Company Details

MFIS

Cairo, Egypt

101-500 employees

Education

http://www.alfaroukschool.com/Home/Default.aspx

Aug 2016 to present (8 months)
Call center supervisor at Teleperformance

Experience Details

Call center supervisor

Customer Service/Support

Manager

An experienced business manager with a consistent track record of successfully employing best business practices that improves efficiency, reduces operating costs whilst increasing productivity, all to tight time scales and within budget.
Having a professional attitude and an ability to be flexible and handle change in a positive manner.
Possessing excellent communication, leadership and organizational skills
Sarah is presently looking for a senior Business Manager position with a forward moving company


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

https://www.teleperformance.com/en-us/egypt

Jan 2016 to Jun 2016 (5 months)
Call Center Team leader at Xceed

Experience Details

Call Center Team leader

Customer Service/Support

Manager

Organizing and planning essential central services such as, Business correspondence maintenance, mail, as well as day to day running of the venue.
 Manage cash loss prevention procedures and established security policies.
 Keeping senior management informed of changes in my areas of responsibility.
 Analyzing sales figures and forecasting future sales volumes


Company Details

Xceed (multinational)

Cairo, Egypt

N/A

Consumer Services

http://www.xceedcc.com/Home/Aboutxceed.aspx

Nov 2006 to Dec 2015 (9 years 1 month)

Education

Bachelor of political sciences in Political sciences

Education Details

Bachelor of political sciences

Political sciences

Cairo University, Egypt

C / Good / 65 - 75%

comparative political systems International relations political History Public Administration Minor economics international Law

AREAS OF EXPERTISE  Operatio

Cairo University
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elmohammadia experimental language school

Egypt

2000

A / Excellent / 85 -100%

I look forward to hearing from you.

Elmohammadia experimental language school
2000

Training and Courses

Training/Course Details

Effective management skills

Mar 2012

AB& associates- Egypt

values, attitude,Behavior Trait theories of leaderships Ohio study Communication Active Listening Creative problem solving

Training/Course Details

Creative problem solving & Decision - Making

Jun 2012

Ab& Associates-Egypt

Locks & Key problem solving steps Methods of analyzing the problems decision Making steps factors That affect decision making

Training/Course Details

World Class customer services & telesales for contact centers

Jun 2006

Dale carnegie

Telesales Identifying customer behavior Identifying the call process Investigate Need -questioning Investigate Need handling customer complaints Identify & present solutions resolving customer objections Gain customer acceptance Negotiations Reducing Stress

Training/Course Details

Emotional intelligence

Sep 2015

Telecom Egypt

N/A

Training/Course Details

ICCI Program

Aug 2006

Berlitz

English language levels 7 & 8

Training/Course Details

call center Agents training Program

Jun 2006

Xceed Contact Center

from June to September 2006

Training/Course Details

ICDL

Aug 2009

Ministry of comunication & information technology

N/A

Training/Course Details

Leadership Workshop

Aug 2004

FEPS club"Alashanek ya balady association"

N/A

Training/Course Details

Business correspondance

Jul 2006

Dale carnegie

Introduction to writing Business correspondence

Training/Course Details

Marketing

Aug 2006

Dale carnegie

An Introduction to understanding basic marketing concepts, strategies & research with emphasis on the role of contact centers

Training/Course Details

 Training course for Malaysian studies for 2 weeks

Sep 2005

Malaysian studies center"Faculty of economics& political sciences"

N/A

Training/Course Details

 Training at Alahram centre for political & Strategic studies

Mar 2006

Alahram centre for political & Strategic studies

N/A

Training/Course Details

 Training at Al-Hayat journal

Aug 2005

Al-Hayat journal

N/A

This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

? Training At Al-Hayat Journal? Training At Alahram Centre For Political & Strategic Studies? Training Course For Malaysian Studies For 2 WeeksAerobicAlmadina AlmonawwaraAnwar ElsadatBusiness CorrespondanceCall Center Agents Training ProgramCall Center SupervisorCall Center Team LeaderCoachingConsumer ServicesCookingCreative Problem Solving & Decision - MakingCustomer ServiceCustomer-orientedDetails-orientedEducationEffective Management SkillsEmotional IntelligenceEnglishFinancial MGMTFranceFrenchGSMHuman ResourcesICCI ProgramICDLInnovativeL.GLa TahzanLeadership WorkshopMaanMagdy YaaqobManaging PeopleMarketingPolitical SciencesPreschool English TeacherPresenterProphet MohamedReadingSCESales &Marketing;Self DevelopmentStumble UponSupportTeam PlayerTeleperformanceThe SecretWorld Class Customer Services & Telesales For Contact CentersWrittingXceedZomba

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Advanced

: Advanced

: Intermediate

Tools and Technologies

GSM

GSM

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Coaching

Coaching

: Expert

: Extreme - I love it!

:

3-5 years

Managing People

Managing People

: Advanced

: High

:

3-5 years

sales &Marketing;

sales &Marketing;

: Advanced

: High

:

1-3 years

Human resources

Human resources

: Beginner

: Little

:

Less than 1 year

Financial MGMT

Financial MGMT

: Little knowledge

: Medium

:

Less than 1 year

Key Skills

Presenter, Customer-oriented, Details-oriented, Innovative, Team Player

Online Presence

https://www.linkedin.com/people/pymk/hub?ref=global-nav&trk=nav_utilities_add_connxhttps://www.facebook.com/

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