Basic Info

Sarah Emam

9 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Call center supervisor at Teleperformance

Experience Details

Call center supervisor

Customer Service/Support

Manager

An experienced business manager with a consistent track record of successfully employing best business practices that improves efficiency, reduces operating costs whilst increasing productivity, all to tight time scales and within budget.
Having a professional attitude and an ability to be flexible and handle change in a positive manner.
Possessing excellent communication, leadership and organizational skills
Sarah is presently looking for a senior Business Manager position with a forward moving company


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

https://www.teleperformance.com/en-us/egypt

Jan 2016 to Jun 2016 (5 months)
Call Center Team leader at Xceed

Experience Details

Call Center Team leader

Customer Service/Support

Manager

Organizing and planning essential central services such as, Business correspondence maintenance, mail, as well as day to day running of the venue.
 Manage cash loss prevention procedures and established security policies.
 Keeping senior management informed of changes in my areas of responsibility.
 Analyzing sales figures and forecasting future sales volumes


Company Details

Xceed (multinational)

Cairo, Egypt

N/A

Consumer Services

http://www.xceedcc.com/Home/Aboutxceed.aspx

Nov 2006 to Dec 2015 (9 years 1 month)

Education

Bachelor of political sciences in Political sciences

Education Details

Bachelor of political sciences

Political sciences

Cairo University, Egypt

C / Good / 65 - 75%

comparative political systems International relations political History Public Administration Minor economics international Law

AREAS OF EXPERTISE  Operatio

Cairo University
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elmohammadia experimental language school

Egypt

2000

A / Excellent / 85 -100%

I look forward to hearing from you.

Elmohammadia experimental language school
2000

Training and Courses

Training/Course Details

Effective management skills

Mar 2012

AB& associates- Egypt

values, attitude,Behavior Trait theories of leaderships Ohio study Communication Active Listening Creative problem solving

Training/Course Details

Creative problem solving & Decision - Making

Jun 2012

Ab& Associates-Egypt

Locks & Key problem solving steps Methods of analyzing the problems decision Making steps factors That affect decision making

Training/Course Details

World Class customer services & telesales for contact centers

Jun 2006

Dale carnegie

Telesales Identifying customer behavior Identifying the call process Investigate Need -questioning Investigate Need handling customer complaints Identify & present solutions resolving customer objections Gain customer acceptance Negotiations Reducing Stress

Training/Course Details

Emotional intelligence

Sep 2015

Telecom Egypt

N/A

Training/Course Details

ICCI Program

Aug 2006

Berlitz

English language levels 7 & 8

Training/Course Details

call center Agents training Program

Jun 2006

Xceed Contact Center

from June to September 2006

Training/Course Details

ICDL

Aug 2009

Ministry of comunication & information technology

N/A

Training/Course Details

Leadership Workshop

Aug 2004

FEPS club"Alashanek ya balady association"

N/A

Training/Course Details

Business correspondance

Jul 2006

Dale carnegie

Introduction to writing Business correspondence

Training/Course Details

Marketing

Aug 2006

Dale carnegie

An Introduction to understanding basic marketing concepts, strategies & research with emphasis on the role of contact centers

Training/Course Details

 Training course for Malaysian studies for 2 weeks

Sep 2005

Malaysian studies center"Faculty of economics& political sciences"

N/A

Training/Course Details

 Training at Alahram centre for political & Strategic studies

Mar 2006

Alahram centre for political & Strategic studies

N/A

Training/Course Details

 Training at Al-Hayat journal

Aug 2005

Al-Hayat journal

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

? Training At Al-Hayat Journal? Training At Alahram Centre For Political & Strategic Studies? Training Course For Malaysian Studies For 2 WeeksAerobicAlmadina AlmonawwaraAnwar ElsadatBusiness CorrespondanceCall Center Agents Training ProgramCall Center SupervisorCall Center Team LeaderCoachingConsumer ServicesCookingCreative Problem Solving & Decision - MakingCustomer ServiceEffective Management SkillsEmotional IntelligenceEnglishFinancial MGMTFranceFrenchHuman ResourcesICCI ProgramICDLL.GLa TahzanLeadership WorkshopMaanMagdy YaaqobManaging PeopleMarketingPolitical SciencesProphet MohamedReadingSCESales &Marketing;Self DevelopmentStumble UponSupportTeleperformanceThe SecretWorld Class Customer Services & Telesales For Contact CentersWrittingXceedZomba

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Advanced

: Advanced

: Intermediate

Fields of Expertise

Coaching

Coaching

: Expert

: Extreme - I love it!

:

3-5 years

Managing People

Managing People

: Advanced

: High

:

3-5 years

sales &Marketing;

sales &Marketing;

: Advanced

: High

:

1-3 years

Human resources

Human resources

: Beginner

: Little

:

Less than 1 year

Financial MGMT

Financial MGMT

: Little knowledge

: Medium

:

Less than 1 year

Online Presence

https://www.linkedin.com/people/pymk/hub?ref=global-nav&trk=nav_utilities_add_connxhttps://www.facebook.com/

Sarah is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Sarah's full profile and find more great talent and professionals to join your team.