Basic Info
Sarah Emam
9 years
Cairo, Egypt
Bachelor's Degree
Manager
Work Experience
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Preschool English teacher at MFIS
Experience DetailsPreschool English teacher Education/Teaching Experienced (Non-Manager)
Teach alphabet and numeracy along with personal, social and emotional skills Company DetailsMFIS Cairo, Egypt 101-500 employees Education http://www.alfaroukschool.com/Home/Default.aspx
Aug 2016 to present (11 months)
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Call center supervisor at Teleperformance
Experience DetailsCall center supervisor Customer Service/Support Manager
An experienced business manager with a consistent track record of successfully employing best business practices that improves efficiency, reduces operating costs whilst increasing productivity, all to tight time scales and within budget. Company DetailsTeleperformance (multinational) Cairo, Egypt More than 1000 employees Consumer Services https://www.teleperformance.com/en-us/egypt
Jan 2016 to Aug 2016 (7 months)
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Call Center Team leader at Xceed
Experience DetailsCall Center Team leader Customer Service/Support Manager
Organizing and planning essential central services such as, Business correspondence maintenance, mail, as well as day to day running of the venue. Company DetailsXceed (multinational) Cairo, Egypt N/A Consumer Services http://www.xceedcc.com/Home/Aboutxceed.aspx
Nov 2006 to Dec 2015 (9 years 1 month)
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Education
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Bachelor of political sciences in Political sciences
Education DetailsBachelor of political sciences Political sciences Cairo University, Egypt C / Good / 65 - 75% comparative political systems International relations political History Public Administration Minor economics international Law AREAS OF EXPERTISE Operatio Cairo University
2000 - 2005
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High School - Thanaweya Amma
High School DetailsThanaweya Amma Elmohammadia experimental language school Egypt 2000 A / Excellent / 85 -100% I look forward to hearing from you. Elmohammadia experimental language school
2000
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Training and Courses
Training/Course DetailsEffective management skills Mar 2012 AB& associates- Egypt values, attitude,Behavior Trait theories of leaderships Ohio study Communication Active Listening Creative problem solving |
Training/Course DetailsCreative problem solving & Decision - Making Jun 2012 Ab& Associates-Egypt Locks & Key problem solving steps Methods of analyzing the problems decision Making steps factors That affect decision making |
Training/Course DetailsWorld Class customer services & telesales for contact centers Jun 2006 Dale carnegie Telesales Identifying customer behavior Identifying the call process Investigate Need -questioning Investigate Need handling customer complaints Identify & present solutions resolving customer objections Gain customer acceptance Negotiations Reducing Stress |
Training/Course DetailsEmotional intelligence Sep 2015 Telecom Egypt N/A |
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ICCI Program at Berlitz
Aug 2006
Training/Course DetailsICCI Program Aug 2006 Berlitz English language levels 7 & 8 |
Training/Course Detailscall center Agents training Program Jun 2006 Xceed Contact Center from June to September 2006 |
Training/Course DetailsICDL Aug 2009 Ministry of comunication & information technology N/A |
Training/Course DetailsLeadership Workshop Aug 2004 FEPS club"Alashanek ya balady association" N/A |
Training/Course DetailsBusiness correspondance Jul 2006 Dale carnegie Introduction to writing Business correspondence |
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Marketing at Dale carnegie
Aug 2006
Training/Course DetailsMarketing Aug 2006 Dale carnegie An Introduction to understanding basic marketing concepts, strategies & research with emphasis on the role of contact centers |
Training/Course Details Training course for Malaysian studies for 2 weeks Sep 2005 Malaysian studies center"Faculty of economics& political sciences" N/A |
Training/Course Details Training at Alahram centre for political & Strategic studies Mar 2006 Alahram centre for political & Strategic studies N/A |
Training/Course Details Training at Al-Hayat journal Aug 2005 Al-Hayat journal N/A |
Last update 20 days ago.
Profile Skills and Keywords
? Training At Al-Hayat Journal? Training At Alahram Centre For Political & Strategic Studies? Training Course For Malaysian Studies For 2 WeeksAerobicAlmadina AlmonawwaraAnwar ElsadatBusiness CorrespondanceBusiness-orientedCall Center Agents Training ProgramCall Center SupervisorCall Center Team LeaderCoachingCommunicatorConsumer ServicesCookingCreative Problem Solving & Decision - MakingCustomer ServiceDetails-orientedEducationEffective Management SkillsEmotional IntelligenceEnglishFinancial MGMTFranceFrenchGSMHard WorkerHuman ResourcesICCI ProgramICDLL.GLa TahzanLeaderLeadership WorkshopMaanMagdy YaaqobManaging PeopleMarketingPolitical SciencesPreschool English TeacherProphet MohamedReadingSCESales &Marketing;Self DevelopmentStumble UponSupportTeleperformanceThe SecretWorld Class Customer Services & Telesales For Contact CentersWrittingXceedZombaSelf-assesed Skills
Fields of Expertise
Coaching
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Managing People
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sales &Marketing;
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Education
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Human resources
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Financial MGMT
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Key Skills
Leader, Business-oriented, Communicator, Hard worker, Details-orientedOnline Presence
