Basic Info

Elsayed Mohamed

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer service specialist at TE Data

Experience Details

Customer service specialist

Customer Service/Support, Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

- Resolving product or service problems by clarifying the customer's complaint ; Maintains customer records by updating account information .
- Handling customers by providing product and service information ; resolving product and service problems and opening customer`s account


Company Details

TE Data

Cairo, Egypt

More than 1000 employees

Internet/E-commerce, Information Technology Services

N/A

Jan 2017 to present (7 months)
Customer service representative at Vodafone

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

- Resolving product or service problems by clarifying the customer's complaint ; Maintains customer records by updating account information .
- Handling customers by providing product and service information ; resolving product and service problems and opening customer`s account


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Information Technology Services, Internet/E-commerce

N/A

Jan 2015 to Oct 2015 (9 months)
Trainee (intern) at Misr Insurance Co.

Experience Details

Trainee (intern)

Accounting/Finance

Student

- training for students to learn cycle and documents of insurance and accounting


Company Details

Misr Insurance Co.

Cairo, Egypt

More than 1000 employees

Insurance, Accounting and Auditing Services, Financial Services

N/A

Aug 2014 to Sep 2014 (1 month)

Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

Faculty of commerce english section Benha university, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Faculty of commerce english section Benha university
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elnokrashy

Egypt

2011

A / Excellent / 85 -100%

N/A

Elnokrashy
2011

Training and Courses

Training/Course Details

ICDL

Apr 2014

Benha university

N/A

Training/Course Details

English course

Feb 2014

Berlitz

N/A

Training/Course Details

Banking course

Sep 2015

Egyptian Banking Institution

N/A

This profile is fresh!
Last update 9 days ago.

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Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAnalyticalArabicBankingBanking CourseCommunication SkillsCommunicatorCustomer ServiceCustomer Service RepresentativeCustomer Service SpecialistE-commerceEnglishEnglish CourseFinanceFinancial ServicesICDLITInformation Technology ServicesInstallationInsuranceInternetInternet SearchingLeaderLeadership SkillsMaintenanceMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordNegotiationNegotiatorPower PointReadingsRepairSoft SkillsSoftware DevelopmentSupportTeam PlayerTelecommunicationsTime ManagementTraineeVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

Less than 1 year

Internet

Internet

: Advanced

: Extreme - I love it!

:

1-3 years

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

3-5 years

Banking

Banking

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

time management

time management

: Expert

: Extreme - I love it!

:

Less than 1 year

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

microsoft office

microsoft office

: Advanced

: Extreme - I love it!

:

Less than 1 year

Internet searching

Internet searching

: Advanced

: Extreme - I love it!

:

1-3 years

communication skills

communication skills

: Advanced

: High

:

Less than 1 year

soft skills

soft skills

: Advanced

: High

:

Less than 1 year

power point

power point

: Advanced

: High

:

Less than 1 year

negotiation

negotiation

: Advanced

: Extreme - I love it!

:

Less than 1 year

leadership skills

leadership skills

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Leader, Communicator, Negotiator, Team Player

Online Presence

https://www.linkedin.com/in/el-sayed-mohamed-39a564134?trk=nav_responsive_tab_profile_pic

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