Basic Info

Ayaz Surve

9 years

Al Ain, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

IT Support Executive at Emaratech Software Solutions Fz LLC

Experience Details

IT Support Executive

IT/Software Development

Experienced (Non-Manager)

• Managing Egates @ Abu Dhabi and Al Ain Airport that includes Egates, Enrollment stations and monitoring stations
- Egates – To make sure gates are on for swift passenger passage without any hardware or software failure
- Monitoring Stations – To monitor the passenger movement
- Enrollment Stations – To register the passengers for egate system.
• Installation, maintenance and troubleshooting of Enrollment stations at Al Ain Immigration and Al Ain Airport.
• Check network connectivity to the application and database servers.
• Install applications, patches and new releases for egates and enrollment stations.
• Maintain network and office setup for eservices helpdesk and call centre at Al Ain Immigration.
• Installation of software for barcode system integrated to visa processing and resolving issues related to the barcode system at Al Ain Immigration.
• Installation of software for face capture system integrated to immigration and configuring the cameras at Abu Dhabi & Al Ain Airport.
• Installations of peripherals, maintenance of the PC’s.
• Resolving hardware & software issues related to Enrollment stations at Al Ain Airport as well as in Al Ain Immigration.
• Troubleshooting of OS & related applications to the extent of isolating the problem to OS.
• Installation, configuration of Operating systems, Office applications, exchange client support, Anti virus etc as per company policy
• Troubleshoot & Manage hardware resources like Printers, Scanner & Plotter administration
• Support end users with their queries related to software and resolve issues related to software and hardware at Al Ain Immigration.


Company Details

Emaratech Software Solutions Fz LLC

Al Ain, United Arab Emirates

501-1000 employees

Information Technology Services, Computer Networking , Computer Software

N/A

Jun 2010 to present (6 years 6 months)
IT Technician at Whessoe Oil & Gas Ltd UK

Experience Details

IT Technician

IT/Software Development, Engineering - Construction/Civil/Architecture

Entry Level

- Managing server resources – Memory usage/Disk Space, Maintain Logs.
- User Configuration and management. – Creating user accounts, setting up user right, profiles and policies.
- Daily and Weekly Server Backup.
• Off Site Data communications
• Network Administration.
- Planning and designing of the entire network with keeping cost constrains in mind.
- Analysis of requirements, site survey, Identification of OS solution, Administration
- Building Network infrastructure with AT&T structured cabling system, implementation & management of networks.
- Installation/Configuration and management of network devices including Router, Hubs & Switches.
- Troubleshoot network related problems, Support and maintain networking devices, cabling and standalone systems as part of Job Duties.
• Installation and support networking of desktop/laptops systems running Windows XP, Hp Personal & networking printers at Dabhol Power Project.
• Liason with Darlington on Support issues
• Desktop Configuration.
- Installation, configuration of Operating systems, Office applications, exchange client support, Anti virus etc.
• Laptop Configuration
- Installation, configuration of Operating systems, Office applications, exchange client support, Anti virus etc as per company policy.
• Troubleshoot & Manage hardware resources like Printers, Scanner & Plotter administration
• Cabling infrastructure management
• IT Help desk
- Troubleshooting of OS & related applications to the extent of isolating the problem to OS, Application or related hardware
- Patch Management. Maintain systems up to date with the latest OS patches.
• Supported and maintained Compaq deskpro systems, Compaq & IBM laptops and HP Personal & Network printers.

Project Handled

• Name of project: Windows 2003 server, Exchange 2003 server set up at Dabhol LNG revival project M/S Whessoe Oil &Gas; Ltd site Office.
- Installed & configured Windows 2003 server with RAID Features.
- Installed & configured Windows 2003 in roll of PDC with 30 Windows XP Based Pc’s.
- Responsibly handled Installation & configuration of 10/100 Mbps D-link switch’s & supervised Cat6 cabling.
- Xerox wide format 6204 plotter (printer, scanner, and fax) and RICHO printers (ALL-IN- ONE) on the network over TCP/IP.


Company Details

Whessoe Oil & Gas Ltd UK

ratnagiri, India

101-500 employees

Oil and Gas, Construction - Industrial Facilities and Infrastructure

N/A

Sep 2006 to May 2010 (3 years 8 months)

Education

B A in Hindi

Education Details

B A

Hindi

Mumbai Hindi Vidyapeth, India

C / Good / 65 - 75%

N/A

N/A

Mumbai Hindi Vidyapeth
2004 - 2006
High School - Other

High School Details

Other

Mumbai Hindi Vidyapeth

India

2004

B / Very Good / 75 - 85%

N/A

Mumbai Hindi Vidyapeth
2004

Certifications

ITIL
May 2012

Certificate details

ITIL

May 2012

N/A

N/A

N/A

N/A

MCP
Mar 2005

Certificate details

MCP

Mar 2005

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

MCSE

Dec 2004

Gates IT Training Institute

N/A

Training/Course Details

CCNA

Sep 2003

Gates IT Training Institute

N/A

Training/Course Details

RHCE

Feb 2004

Gates IT Training Institute

N/A

Training/Course Details

Customer Service Development

Sep 2012

Emaratech Software Solutions Fz LLC

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicAutomobilesBuilding ConstructionC++CCNAComputerComputer NetworkingComputer SkillsComputer SoftwareConstruction - Industrial Facilities And InfrastructureCustomer ServiceCustomer Service DevelopmentEnglishFootballHard WorkerHindiITIT CertificationsIT SupportIT Support ExecutiveIT TechnicianITILInformation Technology (IT)Information Technology ServicesInitiativeInternetInternet SurfingLinuxMCPMCSEMarathiMicrosoft OfficeMicrosoft WindowsNetwork TechnicnaNetworkingNew IT TechnologyOil And GasPlaying & Waching CricketProblem SolverRHCESkilled TradesSoftware DevelopmentSupportiveTeam PlayerTechnical SupportTravellingUrdu

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Marathi

Marathi

: Fluent

: Fluent

: Fluent

: Fluent

Urdu

Urdu

: Beginner

: Fluent

: Advanced

: Fluent

Arabic

Arabic

: Beginner

: Fluent

: Advanced

: Beginner

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

MCP

MCP

: Advanced

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

5-7 years

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

5-7 years

Computer

Computer

: Advanced

: Extreme - I love it!

:

5-7 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

5-7 years

MCSE

MCSE

: Intermediate

: Extreme - I love it!

:

5-7 years

CCNA

CCNA

: Intermediate

: Extreme - I love it!

:

3-5 years

RHCE

RHCE

: Intermediate

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Intermediate

: Extreme - I love it!

:

5-7 years

Information Technology (IT)

Information Technology (IT)

: Intermediate

: Extreme - I love it!

:

5-7 years

Computer Skills

Computer Skills

: Intermediate

: Extreme - I love it!

:

5-7 years

C++

C++

: Beginner

: Extreme - I love it!

:

Less than 1 year

Administration

Administration

: Beginner

: Extreme - I love it!

:

1-3 years

Linux

Linux

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

IT Support

IT Support

: Intermediate

: Extreme - I love it!

:

More than 7 years

Network Technicna

Network Technicna

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Initiative, Problem Solver, Team Player, Supportive

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