SA

Sathish Kumar Arumugam

Digital Systems Lead | Salesforce CRM Product Owner | Marketing Business Analyst at ExxonMobil

Singapore, Singapore

Work Experience

  • Digital Systems Lead | Salesforce CRM Product Owner | Marketing Business Analyst

    ExxonMobil

    Sep 2018 - Present -6 yrs, 11 months

    Singapore

    • Job Details:Led agile delivery of Salesforce CRM platform initiatives, supporting global operations. Owned Salesforce platform roadmap for sales, marketing, and service cloud. Defined and prioritized product backlog, user stories, and acceptance criteria in alignment with business strategy.

  • Salesforce Business Systems Analyst

    Equinix Inc

    Jan 2015 - Sep 2018 -3 yrs, 8 months

    Singapore

    • Job Details:Acted as SME for Salesforce CRM, supporting sales, marketing, customer service and legal functions. Led independent projects including M&A integration and Salesforce server migration.

  • Salesforce Systems Analyst

    Razer Pte Ltd

    May 2012 - Dec 2014 -2 yrs, 7 months

    Singapore

    • Job Details:Implemented Salesforce CRM for global customer support and sales functions. Provided support and best practices development for Salesforce users.

  • CRM Systems Analyst

    Inttra Inc

    Sep 2008 - May 2012 -3 yrs, 8 months

    Singapore

    • Job Details:Contributed to Siebel-to-Salesforce migration by supporting data mapping, validation, user transition, and system enhancement efforts.

    • Education

    • Bachelor's Degree in Electronics & Communications

      Jan 1996 - Jan 2000 - 4 yr

    Skills

    • Salesforce
    • Pardot
    • Sharepoint
    • Tableau
    • Informatica
    • JIRA
    • ServiceNow
    • Sitecore
    • zapier
    • Team Player
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