Sally Saeed Mohamed

Manual TesterFreelance / Project

• Job Details:Provide manual software testing services for web and mobile applications via freelancing platforms. Design and execute test cases based on client requirements and real-world user scenarios. Report bugs, track issues, and communicate effectively with clients and developers using Jira and Trello. Conduct functional, regression, and exploratory testing to ensure product quality and usability. Collaborate remotely in Agile environments, participating in sprint planning and client feedback loops. Maintain clear documentation and ensure timely delivery of test results and reports.

Operations Team managerFull Time

• Job Details:• Take full accountability for the Leadership, coaching, and absence management of a team of up to 14 FTE handling call types across products and propositions and support with performance management • Support management of various employee related concerns such as retention, absenteeism, morale, conflict resolution, employee grievances and under-performance in compliance with local disciplinary procedures and authority levels. • Understand and translate the immediate business/function strategy into your team and align direction accordingly • Drive and coach performance improvement of your team to achieve a high performance culture, adhering to the relevant procedures under defined coaching scheme and through pro-active 1:1s and buzz sessions • Team absence figures/ Attrition • Support achievement of Group Performance Management metrics (PIP completion, managing up under-performance and minimizing repeat under performance.) • Facilitation of team meetings • Plan and priorities work appropriately considering importance, urgency, customer and business impact. • Adhere to local regulations and programs around ‘Treating Customers Fairly’. • Team achieves published standards & other KPIs (Revenue, retention rates, first call resolution, customer satisfaction, AHT, ASA, sales targets, etc.) • Build and report on quarterly and annual hiring plans . Hiring Process Assignment Responsibilities In Call Center. • connecting with potential candidates online and offline, screening applications, and supporting hiring managers. • responsible for hiring qualified people while maintaining a positive candidate experience. • Collaborate with hiring managers to set qualification criteria for future employees • Screen resumes and job applications. • Conduct initial phone screens to create shortlists of qualified candidates • Interview candidates in-person for a wide range of roles (junior, senior and executive). • Train and advise hiring managers on interviewing techniques and assessment methods. • Follow up with candidates throughout the hiring process. • Maintain a database of potential candidates for future job openings.