Basic Info

Sara el bishly

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Examiner & Administrative ( part time ) at British council

Experience Details

Examiner & Administrative ( part time )

Education/Teaching, Administration, Training/Instructor

Experienced (Non-Manager)

I worked with the british council as an exams invigilator where i assigned the following tasks,
• Ensure that all candidates have an equal opportunity to demonstrate their abilities
• Ensure the security of the examination papers and completed response sheets, before, during and after the examination
• Prevent possible candidate malpractice
• Prevent possible administrative failures
• Ensure that Candidate Numbers identity requirements are adhered to
• Give all their attention to conducting the examination properly
• Be able to observe each candidate in the examination room at all times
• Reporting different incidents to exam venue supervisor and record the incident according to the agreed process and supporting documents.
• Doing the required admin work related to the exam session according to the required process.
• Ensure that the announced timetable is followed as instructed strictly.

Also, I Worked with the British Council as a Customer Services Assistant (Temporary Contract) where i was assigned the following tasks,
1. Initiating outbound calls to the customer as a part of a promotional campaign for the British Council new branch at City Stars.
2. Provide the customer with the relevant information regarding the British Council teaching methodologies, timetables, rates and answering all customers’ enquiries regarding us.
3. Doing the registration with the customers over the phone and entering their data to complete the registration according the available appointments.
4. Maintaining the British Council Brand Value towards out customers.
5. Finalizing all admin work related and report the registration status to the higher management on daily bases.


Company Details

British council

Cairo, Egypt

101-500 employees

Education

N/A

May 2015 to present (2 years 3 months)
Business Development Assistant " Temporary " at British Council

Experience Details

Business Development Assistant " Temporary "

Business Development

Experienced (Non-Manager)

- Manage the communication of the organization with clients via emails and telephones

- Respond to inquiries made by clients about company products and services in a timely and friendly manner

- Act as link between the organization and the clients to ensure clients take more interest in products and services

- Identify and communicate with new business leads for the organization

- Conduct research and also make delivery on any intelligence that will have strong impact on proposition development for any new investment project of the organization


Company Details

British Council

Giza, Egypt

101-500 employees

Education

https://www.britishcouncil.org.eg/en

Sep 2016 to Feb 2017 (5 months)
Web Content Editor (free lancer) - Social Media specialist ( part time ) at Free lancer- part time ( trust house holidays )

Experience Details

Web Content Editor (free lancer) - Social Media specialist ( part time )

Writing/Editorial, Marketing/PR/Advertising

Experienced (Non-Manager)

• Researching, writing and presenting text in ways that appeal to the site's target audience
• Putting (uploading) material on to the website, often using a content management system (CMS) making sure site content is kept up to date
• Monitoring and posting replies to online message boards and dealing with email enquiries
• Editing and proofreading text produced by colleagues or freelancers
• Developing new content and editorial guidelines
• Attending content planning and commissioning meetings with other departments or clients
• keeping track of developments in web technology and good practice, for example website accessibility issues
• Creating and monitoring social media output and feedback
• Making sure web pages are picked up by search engines (search engine optimisation)
• Reporting on website traffic statistics
• Training new staff on how to produce and edit content. - See more at:


Company Details

Free lancer- part time ( trust house holidays )

Giza, Egypt

11-50 employees

Travel and Tourism

N/A

May 2014 to May 2015 (1 year)
Admin & Operator at ENSTINET

Experience Details

Admin & Operator

Administration

Experienced (Non-Manager)


• Providing PHDs and masters programs for researchers biased on their fields that the European Union offers and delivering relevant information, description and process attached to the programs.
• Performing general communication work with our customers either internals or externals using the different communication methods (Emails – Faxes – Phone Calls,,, etc)
• Representing the company in events and proving our excellent image and maintaining our brand value.
• Attending and contributing in the ENISTINET and European Union events.
• In addition to the other admin work tasks the i am responsible about:
1. word processing.
2. audio and copy typing.
3. letter writing.
4. dealing with telephone and email inquiries.
5. creating and maintaining filing systems.
6. scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required.
7. keeping diaries and arranging appointments.
8. Organizing travel for staff.


Company Details

ENSTINET

Cairo, Egypt

51-100 employees

Research

N/A

Oct 2013 to Mar 2014 (5 months)
Admin & Tour operator at First choice

Experience Details

Admin & Tour operator

Administration

Experienced (Non-Manager)

• Performing general communication work with our customers either internals or externals using the different communication methods (Emails – Faxes – Phone Calls,,, etc.)
- Translating documents from English to Arabic and vice versa
- Receiving clients requests and perform the relevant research according to the following criteria:
1. Hotel Destination.
2. Hotel Category.
3. Itinerary.
4. Rates.
Afterwards, contacting the hotels in order to get the best offer and provide our clients with the best choices and contacting the vendors back in order to confirm the booking and provide the relevant details.
- Doing the required follow ups with the hotels in order to ensure that all arrangements are up to date and exactly matching our clients’ requests.
- Making reservation for transportation and accommodation after doing the proper comparison according to the rates and the required quality based on clients request.
- Doing the required communication with the transportation and accommodation suppliers roundly in order to ensure all arrangements are up to date and clients requirements are met.
- Making administration tasks that were assigned to me such as:
1. Letter writing.
2. Word processing.
3. Audio and copy typing.
4. Dealing with telephone and email inquiries.
5. Creating and maintaining filing systems.
- Finding new contracts, doing the required negotiations, drafting the contacts and sending them to the concerned departments (Contracting - Accounting) for authentication and conducting the deal accordingly.


Company Details

First choice

Giza, Egypt

11-50 employees

Travel and Tourism

N/A

Apr 2011 to Sep 2013 (2 years 5 months)
Admin & Tour operator at Vantage travel international

Experience Details

Admin & Tour operator

Administration

Entry Level

- Performing general administration work such as sending emails and faxes, filling and receiving phone calls
- Taking minutes at meetings
- Representing the company in events and welcome guests
- Translating documents from English to Arabic
- Contacting hotels to make bookings and get the best rates for clients
- Making reservation for accommodation and following up the hotel to ensure that everything done as the client required

- Finding new contracts with new rates by contacting sales department via email and telephone


Company Details

Vantage travel international

Giza, Egypt

11-50 employees

Travel and Tourism

N/A

Mar 2010 to Apr 2011 (1 year 1 month)
Call center at Cairo care

Experience Details

Call center

Customer Service/Support

Entry Level

The Training included:
• Effectively manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers


Company Details

Cairo care

Giza, Egypt

11-50 employees

Insurance

N/A

Jun 2008 to Sep 2008 (3 months)

Education

Bachelor's Degree in law

Education Details

Bachelor's Degree

law

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2001 - 2006

Certifications

Certificate details

english certificate

Jun 2009

A

N/A

N/A

Britch counsel

N/A

Training and Courses

Training/Course Details

English course

Aug 2008

British counsel

N/A

Training/Course Details

computer course

Mar 2009

computek

N/A

Training/Course Details

customer service training

Jun 2009

Cairo care insurance company

N/A

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

Admin & OperatorAdmin & Tour OperatorAdministrationArabicBusinessBusiness Development Assistant " Temporary "Call CenterComputer CourseCreativeCustomer ServiceCustomer Service TrainingEditorialEducationEnglishEnglish CertificateEnglish CourseExaminer & Administrative ( Part Time )Hard WorkerInsuranceLawMarketingMicrosoft OfficeNegotiatorOrganizerPresenterResearchSupportTeachingTourismTravel And TourismWeb Content Editor (free Lancer) - Social Media Specialist ( Part Time )Writing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

1-3 years

Fields of Expertise

tourism

tourism

: Intermediate

: High

:

1-3 years

administration

administration

: Intermediate

: Medium

:

Less than 1 year

teaching

teaching

: Little knowledge

: High

:

Less than 1 year

Key Skills

Hard worker, Negotiator, Presenter, Creative, Organizer

Online Presence

https://www.facebook.com/SoOoUkYhttps://twitter.com/

Like sara`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Sara's full profile and find more great talent and professionals to join your team.