Sara Toma

Work Experience

FounderFull Time

Partylize

Sep 2013 - Present -11 yrs, 10 months

Egypt

Job Details:It's start up project for customized handcrafted party accessories & supplies for any kind of event * Online / Direct Marketing * primary Designing using photoshop & illustrator (Simple designs) * enhancing Customers ' engagement & loyalty in a friendly way * creating new designs & ideas * follow up with suppliers * increasing number of vendors for the product/ service * planning for all kinds of events to have a unified theme

Expedia.ca

Mar 2012 - May 2013 -1 yr, 2 months

Egypt

Job Details:Employer : Expedia.ca. Period : March 2012 – May 2013 Job Title : Travel Consultant. Saber Expert (flight GDS System) – October 2012 to May 2013  Handles all flights ticket changes and cancel to passengers  Process voluntary exchange for all airlines’ tickets  Process Schedule changes (cancelled flights) for all airlines’ tickets and reissue them  Process name correction and name change for all airlines tickets follow the policy of each airline on its ticket  Process cancellation by applying the future travel credit option for airlines allowing it  Process cancellation with refunds when it’s permitted  Know the difference between validating, operating and marketing carriers.  Handles tickets consists of multiple carrier (more than one airline) and co-ordinate between them 1. Networking with tour operators. 2. Providing travel information to clients. 3. Managing customer issues with hotels, airlines, car vendors..etc 4. Displaying promotional material 5. Booking hotel rooms, airlines flights, tours, cruises…etc 6. Distributing travel itinerary. 7. Organizing passengers’ packages vacations. 8. Changing and cancelling passengers’ flights using Saber (Airlines’ Global Distribution System)

DiveMix for Air Compressors & Gas technologies.

Aug 2010 - Jan 2012 -1 yr, 5 months

Egypt

Showtime

Jul 2008 - Aug 2009 -1 yr, 1 month

Egypt

Job Details:Employer : Showtime (Offshore). Period : July 2008 – August 2009. Job Title : Senior Customer Care Advisor (English Priority). 1. Handling customer’s complains and opposition and must attempt to resolve the problem according to guidelines established by the company. 2. Dealing with Billing process and explaining it to customers over the phone. 3. Fixing technical issues with receivers and smart cards. 4. Interact with customers to provide information in response to inquiries about products or services. 5. Using the AVAYA and IBS systems. 6. Enhancing customer’s knowledge about our service & that’s by encouraging customers to upgrade their software package, or to get benefit from Showtime’s approved receivers, so as to reach the productivity task. 7. Reaching over 90% of the first call resolution from the inbound coming calls. (make at least 90% of the incoming calls to be solved on the spot so as not to make him call back again within at least the 24 hrs) 8. Handling customer’s problem & following it with other specialized departments till make sure that it had solved with the customer himself 9. Always care to make the negative calls & reduce churn to the 0% regardless of the pressure made by the customer or his attitude. 10. Incidents that reflect work commitment is also must be kept to the zero.

Bachelor's Degree in English Literature
Ain Shams University (ASU)
Jan 2005 - Jan 2010 - 5 yr
High School - Thanaweya Amma
Armenian Catholic Sisters’ School
Jan 2005