Sara Salama

Customer Service

Nasr City, Cairo, Egypt

AlFuttaim Group

Apr 2013 - Nov 2015 -2 yrs, 7 months

Egypt , Cairo

Job Details:• Worked at 3 Sections Info Desk -Call Center- Smaland- • Of the four employees who have been selected to manage the team of four sub-sections (Info Desk -Call Center-- Smaland) 26 members and that in the absence of the team manager or concern in other things. • Place the main branch entrance and also spotty branch. • Solving customer problems and received suggestions and complaints. • Answering customer inquiries. • Customer guidance and instruct them on how to shopping inside the IKEA branch. • Make announcements inside the branch. • Make periodically survey to have customer’s feedback about the store services and products face to face. • Make regular survey to our co-workers and seniors to improve our knowledge. • Contact with suppliers of things belongs to CS department. • Supervision of all of the terms of keeping customers personal belongings • Supervision cleanliness of the entrance, podium, bathrooms, baby care room and the prayers room. • Remember Lost and found items. • Supervision of catalogs and explained • Make customer satisfaction

Mobinil

Oct 2009 - Mar 2013 -3 yrs, 5 months

Egypt , Cairo

Job Details:• Manage daily store operation, provide leadership, and train staff. • To achieve sales targets and over achieved. • Make corporate deals. • Sale all phones and all Vodafone Lines. • Manage daily store operation, provide leadership, and train staff. • Follow and provide a very good customer services. • Cash handling / Accountancy handling. • Store Trainer: create action planes for new staff and old staff, create quizzes, provides Them with information and solution for any case and prepare them for monthly call back test. • Make customer satisfaction and make after sale service.