Basic Info

Sarah Youssef

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Egypt Office Manager cum HR at Scatec Solar

Experience Details

Egypt Office Manager cum HR

Administration, Human Resources

Experienced (Non-Manager)

Coordinate, manage and ensure that the office, IT, HR administration, and daily operations
efficiently executed.
Uphold the values of Scatec Solar in the office at all times as HR coordinator.
Processed new hire paperwork including data entry into HRIS system and file
management.
Respond to internal and external HR related inquiries or requests and provide
assistance.
Supported HR manager by creating and implementing new policies as per the
Egyptian labor law.
Produce and submit reports on general HR activates.
Maintained attendance record of different departments.
Managing workstation setup and HR welcome packs for new colleagues (new
employees’ induction).
Managing holiday register with leave applications on a monthly basis for global HR
and Finance manager records to feed into payroll process.
Follow office workflow procedures to ensure maximum efficiency including:
Maintain files and records with effective filing systems for general office supplier
records, HR and IT administration.
Support other teams with various office and high-level line administrative tasks.
Assist in office vendor relationships management.
Monitor office supplies inventory and place orders.
Monitor office expenditures with the finance manager (rent, service etc.)
Filing of Office operational and supplier documents.
Book traveling tickets and hotel accommodation according to company procedures.
Arrange embassy appointments for visa purpose.
Events and conferences arrangements.
Ensure office is presentable at all times.
Managing incoming/outgoing mail and phone calls.
Deal with customer complaints or issues.
IT > Managing setup / server support.
Ensuring Video conference and all office IT matters are attend.

In addition, I acted as country manager's personal assistant; maintained accurate records for his diary, organized appointments, meetings and conferences and minutes taking.


Company Details

Scatec Solar (multinational)

Cairo, Egypt

11-50 employees

Energy and Utilities

http://www.scatecsolar.com

Mar 2016 to present (1 year 5 months)
CEO Office Manager at Nile Agricultural Industries | AGA

Experience Details

CEO Office Manager

Administration

Experienced (Non-Manager)

There is no generic role for office managers as duties vary according to the size of the employing organization. However, my responsibilities typically include;
Organizing meetings and arranging appointments for top management
Attending top management meetings, typing the agenda and taking minutes of meeting
Use a range of office software, including email, spreadsheets and databases, to ensure the efficient
running of the office
Record office expenditure and manage the budget
Develop and implement new administrative systems, such as record management
Manage online and paper filing systems
Arrange travel, accommodation, visa process and embassy interviews
Arrange for exhibitions and conferences local and international
Write reports for senior management and deliver presentations
Review and update health and safety policies and ensure they're observed
Delegate work to staff and manage their workload and output
Carry out staff appraisals, manage performance and discipline staff
Ensure adequate staff levels to cover for absences and peaks in workload
Oversee the recruitment of new staff, sometimes including training and induction
Maintain the condition of the office and arrange for necessary repairs
Dealing with correspondence, complaints and queries
Implementing and maintaining procedures/office administrative systems
Keeping personnel records


Company Details

Nile Agricultural Industries | AGA

Cairo, Egypt

501-1000 employees

Food and Beverage Production

www.aga.com.eg

Apr 2017 to present (4 months)
Office Administrator cum Receptionist at Hill International

Experience Details

Office Administrator cum Receptionist

Administration

Experienced (Non-Manager)

Answer telephone, screen and direct calls.
Take relay messages and provide information to callers.
Sort and distribute incoming post, organize and send outgoing post.
Deal with queries from the public and customers.
Provide administrative and clerical support.
Prepare correspondence, documents and reports as well as receive, sort mail and
deliveries.
Schedule appointments and maintain appointment diary either manually or electronically.
Update files, databases, records, and other documents.
Perform data entry and use various software applications, such as spreadsheets.
Organize and store paperwork and computer-based information (ISO standards).
Arrange travel, accommodation and visa process for staff.
Arrange in-house and external events.
Manage petty cash as well as invoicing.
Perform multifaceted general office support.


Company Details

Hill International (multinational)

Cairo, Egypt

More than 1000 employees

Construction - Industrial Facilities and Infrastructure

https://www.hillintl.com

Mar 2015 to Feb 2016 (11 months)
Personal Assistant for Vice Chairman at I Can Group for Trading

Experience Details

Personal Assistant for Vice Chairman

Administration

Experienced (Non-Manager)

Assist Production Manager in schedules, Time plan and daily administrative tasks.
Maintain the Factory efficiency by planning and implementing office systems and layouts.
Oversee the production process.
Design and implement factory’s policies by establishing standards and procedures;
measure results against standards; make necessary adjustments.
Keep the management informed by reviewing and analyzing special reports, summarizing
information and identifying trends.
Maintain office staff job results by monitoring employees’ production. Handle required
system data to insure right tracking.


Company Details

I Can Group for Trading

Cairo, Egypt

51-100 employees

Import and Export

N/A

Jul 2014 to Feb 2015 (7 months)
Retail / Inbound Call Center Agent at Emirates NBD Bank

Experience Details

Retail / Inbound Call Center Agent

Banking

Entry Level

Support and provide superior service via phones and E-mails, use an effective approach to
handling special telephone tasks like call transfers, taking messages, callbacks, holds and
interruptions.
Handle calls professionally, and effectively deal with job stress and upset customers.
Use the most appropriate way to communicate with different behavior types on the
telephone, and apply the elements of building positive reports with different types of
customers over the phone.
Display time flexibility toward shifts as per work floor requirements of an inbound call center
agent.


Company Details

Emirates NBD Bank (multinational)

Cairo, Egypt

More than 1000 employees

Banking

http://www.emiratesnbd.com

Jun 2013 to Jun 2014 (1 year)
English Instructor at Mars Academy Nursery and Preschool

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Entry Level

Plan and implement lessons/ work schemes.
Provide a safe and stimulating environment that facilitates learning.
Ensure children are supervised at all times.
Support the development of children's basic skills, including physical coordination, speech
and communication.
Encourage children's mathematical and creative development through stories, songs,
games, drawing and imaginative play.
Keep up to date with changes in the curriculum and developments in best practice.


Company Details

Mars Academy Nursery and Preschool

Cairo, Egypt

11-50 employees

Education

N/A

Oct 2012 to May 2013 (7 months)
Intern Customer Service at Al Rehab Sporting Club

Experience Details

Intern Customer Service

Administration

Entry Level

Manage phone calls and answering callers’ queries.
Perform orientations and presentations.
Responsible for all administrative duties.
Create spreadsheets and filing system.
Coordinate with finance team the accounts’ cash receipts/ issuing memberships.
Administrate payroll processing for transmittal to the payroll service, as well as financial
reporting and month end close.


Company Details

Al Rehab Sporting Club

Cairo, Egypt

501-1000 employees

Sports

http://www.alrehabclub.com

Dec 2010 to Sep 2011 (9 months)
Human Resources Committee (volunteer) at Al Rehab Youth Club

Experience Details

Human Resources Committee (volunteer)

Human Resources

Entry Level

Organized club's major values.
Assisted in the construction of documentaries.
Complied databases for members.


Company Details

Al Rehab Youth Club

Cairo, Egypt

51-100 employees

Public Relations and Communications

N/A

Feb 2011 to Jul 2011 (5 months)
Organizer at Canadian international college (student activity)

Experience Details

Organizer

Customer Service/Support

Student

Participate in organizing graduation ceremony.
Worked an usher.


Company Details

Canadian international college (student activity)

Cairo, Egypt

http://cic-cairo.com

Jul 2009 to Jul 2010 (1 year)

Education

B.B.A in Business Administration

Education Details

B.B.A

Business Administration

Canadian International College (CIC), Egypt

C / Good / 65 - 75%

N/A

N/A

Canadian International College (CIC)
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Futures Language School

Egypt

2007

C / Good / 65 - 75%

N/A

Futures Language School
2007

Certifications

Certificate details

Document Control and Information Management

Apr 2015

N/A

N/A

N/A

American University

N/A

Training and Courses

Training/Course Details

Administration and HR Training

Jun 2016

Scatec Solar South Africa

N/A

Training/Course Details

Communication Skills

Jul 2017

HPA Egypt

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

AdministrationAdministration And HR TrainingArabicBankingBusiness AdministrationCEO Office ManagerCommunication SkillsCommunicatorConstruction - Industrial Facilities And InfrastructureCustomer ServiceDocument Control And Information ManagementEducationEgypt Office Manager Cum HREmirates NBD BankEnergy And UtilitiesEnglishEnglish InstructorFood And Beverage ProductionHard WorkerHill InternationalHuman ResourcesHuman Resources CommitteeHuman ResoursesImport And ExportIntern Customer ServiceInternetManagementMicrosoft AccessMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMusicOffice Administrator Cum ReceptionistOffice ManagementOrganizerPaintingPersonal Assistant For Vice ChairmanPlannerProblem SolverPublic Relations And CommunicationsReadingRetail / Inbound Call Center AgentScatec SolarShoppingSportsSupportSwimmingTeachingTeam PlayerTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

More than 7 years

Microsoft Access

Microsoft Access

: Intermediate

: Medium

:

More than 7 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

1-3 years

Teaching

Teaching

: Advanced

: Medium

:

1-3 years

Office Management

Office Management

: Advanced

: Extreme - I love it!

:

3-5 years

Management

Management

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Administration

Administration

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Human resourses

Human resourses

: Beginner

: High

:

Less than 1 year

Key Skills

Planner, Communicator, Hard worker, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/sarah-youssef-389493a9/

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