Basic Info

Sarah Tag-elser

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales & Technical Support– French Department at Convergy's Global Services

Experience Details

Sales & Technical Support– French Department

Customer Service/Support

Experienced (Non-Manager)

Sales & Technical Support– French Department (November 2014 – To Present)

Planning and handling all the Canadians customers inquiries


Company Details

Convergy's Global Services (multinational)

6th of October, Egypt

N/A

Telecommunications

WWW.Convergysglobalservices.COM

Nov 2014 to present (2 years 1 month)
Contact Center Representative – French Inbound Calls at Teleperformance Egypt

Experience Details

Contact Center Representative – French Inbound Calls

Customer Service/Support, Tourism/Travel

Experienced (Non-Manager)

Contact Center Representative – French Inbound Calls – Expedia.Ca & Travelocity Canada Account (February 2014 – November 2014)

Planning and Booking Travel Packages to Canadian customers.


Company Details

Teleperformance Egypt (multinational)

shoubra, Egypt

N/A

Telecommunications, Travel and Tourism

WWW.TELEPERFORMANCE.COM

Feb 2014 to Nov 2014 (9 months)
Data Entery Specialist at Raya Holding

Experience Details

Data Entery Specialist

Customer Service/Support, Marketing/PR/Advertising

Experienced (Non-Manager)

Data Entery Specialist - Raya Holding (June 2013 – February 2014)

Helping and handling the Egyptians Elite Customers


Company Details

Raya Holding (multinational)

6th of October, Egypt

N/A

Telecommunications, Marketing and Advertising

WWW.RAYA.COM

Jun 2013 to Feb 2014 (8 months)
French Technical Support at IBM

Experience Details

French Technical Support

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

French Technical Support – Skype Account (January 2013 – June 2013)

Serving and handling French, Belgium, Switzerland & Canadian customers.


Company Details

IBM (multinational)

6th of October, Egypt

More than 1000 employees

Telecommunications

WWW.IBM.COM

Jan 2013 to Jun 2013 (5 months)

Education

Bachelor's Degree in French Tour Guidance

Education Details

Bachelor's Degree

French Tour Guidance

Ain Shams University, Egypt

C / Good / 65 - 75%

Faculty of Arts - Tour Guidance Department - French Section

Faculty of Arts - Tour Guidance Department - French Section

Ain Shams University
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Religieuses du Bon Pasteur

Egypt

2007

A / Excellent / 85 -100%

French Catholic School

Religieuses du Bon Pasteur
2007

Training and Courses

Training/Course Details

International Computer Drivers License (ICDL)

May 2007

Ain Shams University

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCRMContact Center Representative French Inbound CallsConvergy's Global ServicesCreativityCustomer SatisfactionCustomer ServiceData Entery SpecialistData EntryEnglishFamilyFrenchFrench Technical SupportFrench Tour GuidanceHard WorkerIBMITInternational Computer Drivers License (ICDL)InternetMarketingMarketing And AdvertisingMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNegotiatorOrganizerProblem SolverRaya HoldingResponsibilitySalesSales & Technical Support French DepartmentSoftware DevelopmentSupportSupportiveTechnical SupportTelecommunicationsTeleperformance EgyptTourismTravelTravel And TourismWork

Self-assesed Skills

Languages

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

CRM

CRM

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Sales

Sales

: Expert

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Data Entry

Data Entry

: Expert

: Extreme - I love it!

:

Less than 1 year

Customer Satisfaction

Customer Satisfaction

: Expert

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Expert

: Extreme - I love it!

:

Less than 1 year

CRM

CRM

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Negotiator, Organizer, Problem Solver, Supportive

Online Presence

https://www.facebook.com/sara.tag.9?fref=ts

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