Sarah Mohab Abdelsalam

International Accounts Senior SupervisorFull Time

• Job Details: Managing a team of 25 agents, and rotational Operation Manager managing the call center of 200 agents  Acting as Operation Manager's delegate.  Quality Observations.  Managing the floor on a weekly period.  Adhering to Supervisors' KPIs.  One on Ones and coaching sessions  Providing training to new batches  Client relationship management with Qatar/New Zealand partner  Passed HR assessment for Operation Manager vacancy  Responsible for hiring process, interviews... etc.