Basic Info

Sarah Sherif

2 years

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer service agent at Vodafone international services

Experience Details

Customer service agent

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone international services (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Jun 2014 to present (3 years 4 months)
Knowledge Instructor at Vodafone international services

Experience Details

Knowledge Instructor

Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Vodafone international services

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2016 to present (1 year 4 months)
Floor support at Vodafone international services

Experience Details

Floor support

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone international services

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2015 to Jun 2016 (7 months)
French teacher at Alexandria international School

Experience Details

French teacher

Education/Teaching, Training/Instructor

Entry Level

•organizing the classroom and learning resources and creating displays to encourage a positive learning environment
•Preparing and marking work to facilitate positive student's development.
•Providing feedback to parents and on a student's progress at parents' meetings.
•Maintaining discipline.
•Working with others to plan and coordinate work.
•Organizing and taking part in school events and activities.


Company Details

Alexandria international School

Alexandria, Egypt

51-100 employees

Education

http://www.ais-eg.net/

Aug 2012 to Jun 2014 (1 year 10 months)

Education

College Diploma in French literature

Education Details

College Diploma

French literature

Faculty of Arts, Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Arts, Alexandria University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

notre dame de sion

Egypt

2008

A / Excellent / 85 -100%

N/A

notre dame de sion
2008

Training and Courses

Training/Course Details

EDU Egypt course

Aug 2012

ITI (information technology institution)

This program is an educational one for up skilling University students as to be qualified to work in the Business Process Outsourcing (BPO) industry. The curriculum included the following modules: 1. English Accent Neutralization in order to be able to deal with the different accents of English-Speaking customers. 2. Personal Effectiveness (problem solving, stress management & time management). 3. Presentation Skills. 4. Customer Service skills. 5. BPO Basics. 6. Business Communications. 7. Aptitude (Logical and Analytical Reasoning, Numerical Ability, and Attention to Details). 8. MS-Office 2007.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

CampingCustomer ServiceCustomer Service AgentCustomer ServicesCyclingEDU Egypt CourseEducationEnglishFloor SupportFrenchFrench LiteratureFrench TeacherHandles StressHard WorkerInternetKnowledge InstructorMicrosoft OfficeMicrosoft PowerPointMusicOrganizerPersistentReadingSocialSupportTeachingTelecommunicationsTranslatingTravelingVodafone International Services

Self-assesed Skills

Languages

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

translating

translating

: Advanced

: Extreme - I love it!

:

Less than 1 year

customer services

customer services

: Advanced

: Medium

:

Less than 1 year

teaching

teaching

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Organizer, Persistent, Social, Handles Stress

Online Presence

https://www.facebook.com/sarah.kamal.56

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