Basic Info

Sara Hefni

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at Vodafone International

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone International

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2016 to present (9 months)
Sales Coordinator at Blom Bank

Experience Details

Sales Coordinator

Administration

Experienced (Non-Manager)

- Coordinating the sales team by managing schedules, filing important documents and communicating relevant information

- Responding to complaints from customers and give after-sales support when requested

- Handle the processing of all orders with accuracy and timeliness

- Inform clients of unforeseen delays or problems


Company Details

Blom Bank

Cairo, Egypt

More than 1000 employees

Banking

N/A

Oct 2015 to Oct 2016 (1 year)
Marketing Coordinator at Marketopic

Experience Details

Marketing Coordinator

Marketing/PR/Advertising

Entry Level

- Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.

- implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.


Company Details

Marketopic

Cairo, Egypt

1-10 employees

Marketing and Advertising

N/A

May 2015 to Aug 2015 (3 months)
Telesales Executive at JMI Trading

Experience Details

Telesales Executive

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

JMI Trading (multinational)

Cairo, Egypt

1-10 employees

Financial Services

www.JMIbrokers.com

Nov 2013 to Apr 2015 (1 year 5 months)

Education

Bachelor's Degree in Faculty of Arts

Education Details

Bachelor's Degree

Faculty of Arts, Faculty of Arts , Spanish Department

Cairo University, Egypt

Not specified

Spanish Department

N/A

Cairo University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zahraa Helwan

Egypt

2008

A / Excellent / 85 -100%

N/A

Zahraa Helwan
2008

Certifications

DELE
Feb 2017

Certificate details

DELE

Feb 2017

N/A

N/A

N/A

Cervantes Institute

N/A

Training and Courses

Training/Course Details

E-marketing

Jun 2017

E-marketing Egypt

N/A

This profile is fresh!
Last update 17 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationBankingBusiness DevelopmentCustomer ServiceCustomer Service RepresentativeDELEE-marketingEnglishFaculty Of ArtsFaculty Of Arts , Spanish DepartmentFinancial ServicesFlexibleHard WorkerJMI TradingMarketingMarketing And AdvertisingMarketing CoordinatorMicrosoft ExcelMicrosoft WordOrganizerPlannerReadingRetailSalesSales CoordinatorSocial MediaSpanishSupportSupportiveTelecommunicationsTelesalesTelesales ExecutiveTranslation

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Fluent

Spanish

Spanish

: Fluent

: Fluent

: Advanced

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Social Media

Social Media

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Administration

Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Marketing

Marketing

: Beginner

: High

:

Less than 1 year

Telesales

Telesales

: Beginner

: Medium

:

1-3 years

Key Skills

Planner, Hard worker, Organizer, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/in/sara-hefni-79739092/

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