Basic Info

Sara ahmed

2 years

Giza, Egypt, Egypt

Bachelor's Degree

Experienced

Work Experience

Collections Executive at HSBC

Experience Details

Collections Executive

Banking

Experienced (Non-Manager)

N/A


Company Details

HSBC (multinational)

Smart Village. Giza, Egypt

More than 1000 employees

Banking

N/A

Sep 2015 to present (1 year 3 months)
Marketing & Administrative Assistant at Aman & Safety Group

Experience Details

Marketing & Administrative Assistant

Administration, Marketing/PR/Advertising

Entry Level

1-Identifying potential customers in international markets and contacting them through email to display our products and services.

2- Managing the organizations B2B accounts (Alibaba, Tradekey) and displaying our products and services.

3- Sending and receiving e-mail from different clients,stakeholders in regards to our organizations purchasing requests, and requests made to our organization from international customers.

4- Managing our LinkedIn and Facebook accounts, which I have created for the organization.

5-Finding alternative products with better durability, quality and price from different international suppliers used in the production of our automotive glass.


Company Details

Aman & Safety Group

6th of October City, Egypt

501-1000 employees

Automotive

N/A

Mar 2014 to Sep 2015 (1 year 6 months)
International account advisor at Vodafone UK

Experience Details

International account advisor

Customer Service/Support

Entry Level

I. Taking inbound calls to resolve British customers’ queries in regards to their bills, our services, and the mobile and data subscription usages.
2. Making outbound calls to British customers to guarantee that their issues and problems in regards to inaccurate billing, faulty signals and services have been resolved.
3. Following up with customers in regards to the status of their purchases and stocks available in our warehouses


Company Details

Vodafone UK (multinational)

Egypt

N/A

Consumer Services

N/A

Jul 2013 to Mar 2014 (8 months)

Achievements


*Entered a wedding designing competition for the international brand Jovani in 2011, was accepted among thousands of applicants,and made it to the second round.

Education

Vocational in Marketing

Education Details

Vocational

Marketing

The Chartered Institute of Marketing(United Kingdom), United Kingdom

Not specified

N/A

N/A

The Chartered Institute of Marketing(United Kingdom)
2013 - 2014
Bachelors in Literature in Languages and Translation

Education Details

Bachelors in Literature

Languages and Translation

Pharos University in Alexandria, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Pharos University in Alexandria
2009 - 2013
Vocational in Professional certificate in business administration

Education Details

Vocational

Professional certificate in business administration

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

Marketing management Organizational behavior Principles of management Project management Financial management Human resource management Strategic management

N/A

Arab Academy for Science, Technology and Maritime Transport
2012 - 2013
High School - American diploma

High School Details

American diploma

Egyptian american school

Egypt

2009

A / Excellent / 85 -100%

N/A

Egyptian american school
2009

Training and Courses

Training/Course Details

english language editor

May 2010

PWT international

Editing the English language used in the organizations product manuals.

Training/Course Details

secretary

Jun 2010

orascom construction industries

One month training period in which I was managing letters sent to and from the organizations different stake holders.

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAerobicsArabicAutomotiveBankingCollections ExecutiveConsumer ServicesCreativeCustomer ServiceEnglishEnglish Language EditorFashionFashion DesigningHSBCHard WorkerInternational Account AdvisorLanguages And TranslationMandarinMarketingMarketing & Administrative AssistantMicrosoft PowerPointMicrosoft WordMusicPersistentPetsPresenterProfessional Certificate In Business AdministrationPsychologyReadingSecretarySocial GatheringsSocial MediaSupportSupportiveTurkishVodafone UK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Mandarin

Mandarin

: Beginner

: Beginner

: Intermediate

: Advanced

Turkish

Turkish

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: High

:

5-7 years

Social Media

Social Media

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

Less than 1 year

marketing

marketing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Presenter, Creative, Persistent, Supportive

Online Presence

http://www.linkedin.com/profile/view?id=259418079&trk=nav_responsive_tab_profilehttps://www.facebook.com/sara.yacout?ref=tn_tnmn

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