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Sarah Mohamed Abdel Hamed

Customer Support Advisor at Etisalat Global Services

Cairo, Egypt

Work Experience

  • Customer Support AdvisorFull Time

    Etisalat Global Services

    May 2021 - Present -4 yrs, 2 months

    Egypt , Cairo

    • Job Details:Currently I’m working as customer service representative at Etisalat Emirates (Prestige account batch 1)
  • AgentFull Time

    Vodafone UK

    Apr 2019 - Jul 2019 -3 months

    Egypt , Cairo

    • Job Details:Working at Vodafone Ireland as back office agent- premises move using (Vodafone CRM, Single Serve) for 3 months
  • Guest RelationFull Time

    Helnan Hotel

    Aug 2017 - Feb 2018 -6 months

    Egypt , Alexandria

    • TeacherFull Time

      Kaumeya International School

      Sep 2014 - Nov 2016 -2 yrs, 2 months

      Egypt , Alexandria

      • Job Details:Worked as English teacher at Kaumeya International School and also a music teacher
    • Education

      • Bachelor's Degree in Business

        Alexandria University (ALEXU)

        Jan 2011 - Jan 2020 - 9 yr

      • High School - Other

        Maria Ausilia Trice

        Jan 2005 

      Activities

      • Trainee at Citi Bank

        Volunteering

        Jul 2011 - Aug 2012 -1 yr, 1 month

      • Information Disk at Bibliotheca Alexandria

        Volunteering

        Apr 2010 - Jan 2011 -9 months

      Skills

      • Computer Skills
      • guiding
      • ICDL
      • Customer Service

      Languages

      • German

        Advanced
      • English

        Advanced

      Training & Certifications

      • B2

        Goethe Institut·2019
      • Mini MBA

        Egyptian American Center·2014
      • Bank Training

        Citibank·2013
      • Braille Learning Course

        Bibliotheca Alexandrina·2010
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