Basic Info

Sarah Refky

8 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

Vending Business Manager (HORECA & Corporates) at Caravan Marketing- Bonjorno Coffee

Experience Details

Vending Business Manager (HORECA & Corporates)

Operations/Management, Sales/Retail, Manufacturing/Production

Senior Management (e.g. VP, CEO)

• Establish "Customer Service" protocol for company and a separate one for vending.
• Complete the Vending Products Portfolio by Launching the Beans, Grounded Coffee & Frappinos as new products.
• Developing a project for the company's entry into the Capsules System for both commercial and home use applications.
• Developing key accounts sector for the vending.
• Responsible for managing the distribution operations and functions within the vending company (warehousing, transportation of goods from production site to consumer to client, Review and approve purchase orders, devise routes for shipments)
• Developing a reporting system for all aspects of the vending operation.
• Investigate efficiency and suitability of current vending machines for market needs.
• Evaluate current Vending Division suppliers & identify new alternatives.
• Establishing excellent relationships with all Vending Division customers by continuous follow up & customers’ retention programs
• Developing Machine maintenance protocol, Spare parts management& new workshop design & execution.


Company Details

Caravan Marketing- Bonjorno Coffee

Egypt

501-1000 employees

FMCG

N/A

Jan 2015 to present (1 year 11 months)
Sales Transformation & Projects Manager at Pepsico Inc.

Experience Details

Sales Transformation & Projects Manager

Operations/Management, Sales/Retail, Project/Program Management

Manager

• Drive strict compliance to the Marketing Equipment governance policies and procedures by monitoring:
- Implementation of Monthly CR Certifications
- Timely SAP/ APEX update with coolers information
- Timely implementation of actions resulting from monthly deviation reports and Finance samples results.
- Planning and execution of annual count
• Drive automation projects through partnering with BIS, Control and MEM teams to migrate MEM module on SAP as well as future IT enabled road map.
• Work with Controls, MEM & BIS teams to continuously identify process controls improvement through internal risk assessments, benchmarking against best practice, and performing fit to gap against new PIRT version releases.
• Coordinate and drive MEM quarterly KC’s testing with inputs form MEM, Sales and Control.
• Monitor identification and implementation of control remediation plan.
• Drive productivity of coolers by designing & tracking VPOs and other KPIs scorecards.
• Partner with Control team to ensure annual control awareness workshops are conducted for all MEM teams.


Company Details

Pepsico Inc. (multinational)

Cairo, Egypt

N/A

Food and Beverage Production

N/A

Aug 2013 to Dec 2014 (1 year 4 months)
Sales Operations & Maintenance Senior Manager- Home & Office Division at Nestle Waters Egypt

Experience Details

Sales Operations & Maintenance Senior Manager- Home & Office Division

Operations/Management, Sales/Retail, Engineering - Mechanical/Electrical

Manager

• Reports to HOD (Business) Manager & complies with & adheres to company policy.
• Coordinates with operations department regarding the fleet
• Cooperates actively with management, subordinates & customers to ensure objectives of department & company are met.
• Reviews & interprets financial & operational information. Coordinates & develops periodical financial & operational analyses& prepares business reports for upper management.
• Audits current working procedures & develops on them to improve the operating quality & efficiency of the department to meet pre-set service objectives.
• Recommend the purchase of equipment & supplies according to operational needs & develop justifications & cost/benefit ratio analyses for operations spending & initiatives
• Supervise team, provide guidance & direction & manage staff development, training & performance
• Responsible to ensure department productivity by providing measurable targets.
• Responsible to ensure proper company representation through operations & in leading by example, according to company policy & branding issues
• Budget planning (vehicles, coolers and accessories, uniforms,..)


Company Details

Nestle Waters Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Food and Beverage Production

nestle-waters.com

Sep 2012 to Aug 2013 (11 months)
Account Sales Manager/Assistant Supply Chain Manager at Advanced Chemicals Treatment

Experience Details

Account Sales Manager/Assistant Supply Chain Manager

Engineering - Mechanical/Electrical, Sales/Retail, Logistics/Supply Chain

Experienced (Non-Manager)

- Support and development of sales & service provision in the French speaking countries
- Preparation of technical proposals
- Evaluation of software to be used by the company
- Product line management for Metal Forming Fluids
- Quality Management System ISO9001
a. Quality Manager
b. Internal Auditor
- Financial / logistics procedures for export
a. Letters of Credit
b. Bills of Lading
- Safety issues
a. Safety Training
b. Coordination of safety issues
- Accounting issues
Preparation of “expenses” and “sales invoices” documents for the company accountant
- 6. Training
a. Soft skills
b. Technical and Safety


Company Details

Advanced Chemicals Treatment

Cairo, Egypt

51-100 employees

Engineering Services

N/A

Apr 2012 to Sep 2012 (5 months)
Business Solutions& Project Specialist/GESC Senior Advisor- French at Vodafone International Services

Experience Details

Business Solutions& Project Specialist/GESC Senior Advisor- French

Project/Program Management, Customer Service/Support

Experienced (Non-Manager)

• Manage VGE products & solutions activation/deactivation requests within SLA.
• Maintain ownership and control of all incidents making sure that none are ''lost'' and co-ordinate resolution.
• Support the VF group operations staff through solution live testing.
• Manage escalated cases to 2nd line of support internally & externally (vendors).
• Respond to services team inquiries (GSMs, GAMs, LSMs, NAMs & customer solutions team).
• Log incident, perform diagnostics & analysis of the issue, escalate it to the relevant stakeholder, follow up and close case upon resolution
• Co-ordinate restoration with appropriate teams. When an incident is unresolved or requires more than one party to resolve. Facilitate a conference call with key players.
• Fully Support Incident, Problem, SLA and Change Management according to ITIL standards.
• Generate (revenue & non-revenue) reports using various available tools for both internal (VGE) & external (customers) use e.g. GORR & VT-IS TTS
• Ensure continually hands on with solution and systems. Disseminate information to other team members.
• Provide recommendations to refine existing processes documented.
• Implement best practices for products & services evolution. Participate in training for ER and Billing tools and processes
• Develop existing knowledge of Solution by using test systems, familiarise with documentation and processes etc
• Manage Set Up of own GESC tools to support Solution (i.e. ensure GESC agents can log tickets in MNC application, documentation posted in library tools for the team)
• Ensure communication to team is timely and relevant, delivering key information in order to foster performance
• Record and manage all necessary ‘Configuration Items’ upon set up in order to support the MNC ongoing.
• Be actively involved in Service Review Meetings to drive service improvements
• - General OLA's for response & resolution times need to be established between the Service Desk and the Local Op Co Service Desk and or LSM/NAM. This includes On & Off Net OpCos. Additional Requirements include:
• - Network Outage notifications
• - Local ER Outages
• - Escalation path for network issues & key points of contact


Company Details

Vodafone International Services (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

vodafone.com.eg

Apr 2010 to Apr 2012 (2 years)
Thermal Design Engineer\Sales Engineer at CB&I – LUMMUS Heat Transfer (Cairo Office)

Experience Details

Thermal Design Engineer\Sales Engineer

Engineering - Mechanical/Electrical

Entry Level

- Performing Detailed Thermal Design for Conventional Heat Exchangers.
- Performing Detailed Mechanical Design for Conventional Heat Exchangers.
- Rating for existing Thermal Design of Heat Exchanger
- Performing Detailed Thermal Design for Helix Exchanger (property of LHT).
- Performing Detailed Mechanical Design for Breech Lock (property of LHT)

- Member in the social and sports committee of CLE office.

- Organizing events and seminars for the CLE office.

- Organizing training to the company employees


Company Details

CB&I – LUMMUS Heat Transfer (Cairo Office) (multinational)

Cairo, Egypt

More then 1000 employees

Engineering Services

N/A

Apr 2008 to Apr 2010 (2 years)
Thermal Design Engineer at Lummus Technology Inc.( Bloomfield Office) NJ,USA

Experience Details

Thermal Design Engineer

Engineering - Mechanical/Electrical

Entry Level

- Performing Detailed Thermal Design for Conventional Heat Exchangers.
- Performing Detailed Mechanical Design for Conventional Heat Exchangers.
- Rating for existing Thermal Design of Heat Exchanger
- Performing Detailed Thermal Design for Helix Exchanger (property of LHT).
- Performing Detailed Mechanical Design for Breech Lock.


Company Details

Lummus Technology Inc.( Bloomfield Office) NJ,USA (multinational)

New Jersey, United States

More then 1000 employees

Engineering Services

N/A

Sep 2008 to Mar 2009 (6 months)

Education

Master's Degree in Risk and Safety Management

Education Details

Master's Degree

Risk and Safety Management

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2007 - 2009
B.Sc. of Engineering in Chemical Engineering

Education Details

B.Sc. of Engineering

Chemical Engineering

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Lycee El Horreya Bab El Look

Egypt

2002

A / Excellent / 85 -100%

N/A

Lycee El Horreya Bab El Look
2002

Certifications

Certificate details

DELF (Diplome D’etude De Langue Francaise)

Jun 2001

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Crisis Management

May 2009

Faculty of Engineering - Cairo University

N/A

Training/Course Details

Project Management

May 2009

Faculty of Engineering- Cairo University

N/A

Training/Course Details

Engineering Economy Course

May 2008

Faculty of Engineering - Cairo Unviversity

N/A

Training/Course Details

Solving Problem Course

Jun 2004

Faculty of Enigineering - Cairo University

N/A

Training/Course Details

Presentation & Communication Skills Course

Mar 2005

Faculty of Engineering - Cairo University

N/A

Training/Course Details

Industrial Safety Course

May 2008

Faculty of Engineering - Cairo University

N/A

Training/Course Details

Water Treatment Course

Jan 2007

Faculty of Engineering - Cairo University

N/A

Training/Course Details

Water desalination Course

Jun 2007

Faculty of Engineering - Cairo University

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account Sales Manager/Assistant Supply Chain ManagerArabicBudgetingBusiness DevelopmentBusiness PlanningBusiness SolutionsBusiness Solutions& Project Specialist/GESC Senior Advisor- FrenchCB&I LUMMUS Heat Transfer (Cairo Office)Chemical EngineeringCreativeCrisis ManagementCustomer ServiceCustomer-orientedDELF (Diplome Detude De Langue Francaise)Engineering Economy CourseEngineering ServicesEnglishFMCGFinancial ManagementFood And Beverage ProductionFrenchHYSYS Process SimulationHard WorkerITILIndustrial Safety CourseLeaderLean Six SigmaLogisticsLotus NotesLummus Technology Inc.( Bloomfield Office) NJ,USAManagementManufacturingMarketingMatlabMicrosoft OfficeMicrosoft OutlookMicrosoft ProjectMicrosoft WindowsNestle Waters EgyptOperationsPeople ManagementPepsico Inc.PlannerPlanningPresentation & Communication Skills CourseProcess EngineeringProductionProgram ManagementProjectProject ManagementProjects ManagementRetailRisk And Safety ManagementSAPSalesSales Operations & Maintenance Senior Manager- Home & Office DivisionSales Transformation & Projects ManagerSolving Problem CourseSupportTelecommunicationsThermal Design EngineerThermal Design Engineer\Sales EngineerTransportationVending Business Manager (HORECA & Corporates)Vodafone International ServicesWater Desalination CourseWater Treatment Course

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Lotus Notes

Lotus Notes

: Advanced

: High

:

1-3 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

More than 7 years

SAP

SAP

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Project

Microsoft Project

: Intermediate

: Extreme - I love it!

:

3-5 years

HYSYS Process Simulation

HYSYS Process Simulation

: Intermediate

: High

:

1-3 years

Matlab

Matlab

: Intermediate

: Medium

:

Less than 1 year

:

:

:

Fields of Expertise

Business Solutions

Business Solutions

: Expert

: Extreme - I love it!

:

3-5 years

Projects Management

Projects Management

: Expert

: Extreme - I love it!

:

More than 7 years

Business Planning

Business Planning

: Advanced

: Extreme - I love it!

:

More than 7 years

Financial Management

Financial Management

: Advanced

: High

:

More than 7 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

More than 7 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

More than 7 years

People Management

People Management

: Advanced

: Extreme - I love it!

:

5-7 years

Process Engineering

Process Engineering

: Advanced

: High

:

1-3 years

Planning

Planning

: Advanced

: Extreme - I love it!

:

More than 7 years

Budgeting

Budgeting

: Advanced

: High

:

More than 7 years

Lean Six Sigma

Lean Six Sigma

: Advanced

: Extreme - I love it!

:

3-5 years

ITIL

ITIL

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Planner, Hard worker, Customer-oriented, Creative

Online Presence

eg.linkedin.com/pub/sarah-refky-mba-lean-six-sigma-itil/86/194/384/

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