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Sarah Mohamed Adel

Customer Support Representative at Teleperformance - Egypt

Hadayek Alahram, Giza, Egypt

Work Experience

Teleperformance - Egypt

  • Quality Assurance AnalystFull Time

    Feb 2024 - Present -1 yr, 5 months

    Egypt , Cairo

    • Customer Support RepresentativeFull Time

      Dec 2022 - Present -2 yrs, 7 months

      Global Insights Group

      • Senior Admin AssistantFull Time

        Aug 2021 - Aug 2022 -1 yr

        Egypt

        • Admin AssistantFull Time

          Aug 2018 - Aug 2021 -3 yrs

          Egypt , Giza

          • Job Details:• Greet and welcome guests as soon as they arrive at the office. And direct visitors to the appropriate person and office • Answer, screen and forward incoming phone calls • Receive, sort and distribute daily mail/deliveries • Maintain office security by controlling access via the reception desk • Order office supplies and keep inventory of stock. placing and expediting orders for supplies; verifying receipt of supplies Update calendars and schedule meetings • Perform other clerical duties such as filing, photocopying, transcribing and faxing • Develop and maintain a filing system • Implement and monitor programs as directed by management and see the programs through to completion Keep updated records of office expenses and costs. • Submit and reconcile expense reports • Coordinate maintenance to office equipment; calling for repairs • Assist in the on-boarding and departure of employees. • Assist in training staff members and new hires Assist other team members and the Local Office Manager as required • Assisting with HR work.
      • Administrative AssistantFull Time

        Soliman, Hashish & Partners

        Mar 2017 - Jul 2018 -1 yr, 4 months

        Egypt , Giza

        • Job Details:Filing, receiving calls, setting meetings, calculating expenses, taking care of the office needs, & responsible for everything in the office.
      • Order Processing AgentFull Time

        Centro Global Solutions

        Apr 2016 - Feb 2017 -10 months

        Egypt , Cairo

        • Job Details:Following up on the faxes that were sent to doctor’s office and updating patients with the status of their order. I also Assisted in training new batches for almost a year.
      • Education

        • Bachelor's Degree in Accounting

          Modern Academy in Maadi (MAM)

          Jan 2010 - Jan 2014 - 4 yr

        • High School - Thanaweya Amma

          sinai school

          Jan 2010 

        Skills

        • Internet
        • Microsoft Office
        • Administration
        • Translation
        • personal assistant
        • Operations Management
        • Office management

        Languages

        • English

          Fluent
        • Arabic

          Fluent

        Training & Certifications

        • Communication & Presentation Skills, Report Writing, Time Management, Customer Facing

          Egyptian Company For Training Consultation Technology·2013
        • Financial Accounting

          The Egyptian Institute For Accountants & Auditors·2013
        • Internet & Computing Core Certification (IC3)

          Certiport·2013
        • Principle of Banking Certificate

          Egyptian Banking Institute·2012
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