sarah Salama Esmail

Ahli United Bank

• Back-office SpecialistFull Time

  Oct 2022 - Present -2 yrs, 8 months

  Egypt , Cairo

  • Job Details:Responsible for: • Processing checks, including depositing funds into customer accounts and paying bills on behalf of customers. • Providing customer service, including answering questions about products and services, assisting customers with transactions, and referring problems to the appropriate person. • Execute transfers of funds. • Collect the feedback of all the assigned queues daily and take the needed action. • Prepare the daily requests to be sent to the Cards Centre and Operations Department for implementation. • Adhere to the bank clean desk polic
• Head tellerFull Time

  Jun 2021 - Oct 2022 -1 yr, 4 months

  Egypt , Cairo

  • Job Details:Approve cash withdrawals overrides on authorization limits. • Guide teller staff on complex transactions. • Ensure compliance of tellers with audit, bank and regulatory policies. • Perform all the ATM functions including preparing daily proof sheet, handling captured cards, filling along with the replenishment of 4 onsite ATM machines and reports any malfunctions for repairs and maintenance. • Manage the branch daily cash needs with counter controller for better coordination of cash shipments between the branch and central vault. • Process all the counter transactions cash/non cash accurately in accordance with the set objectives.
• Bank TellerFull Time

  Sep 2018 - Jun 2021 -2 yrs, 9 months

  Egypt , Cairo

  • Job Details:sible for: • Help bank customers with financial transactions such as withdrawals, deposits, transfers and check cashing. • Enter customers' transactions into computers in order to record transactions and issue computer- generated receipts. • Check Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. • Managing ATM deposits, and balancing numbers at the end of the day.