sarah khaled

Ikea

• Sales RepresentativeFull Time

  Jan 2020 - Present -5 yrs, 4 months

  • Job Details:Operational & Commercial Conduct a daily detailed inspection of his assigned area to review the availability and positioning of price labels Product information tags and other communication media Review daily stock level on all products in his assigned area and recommends orders to the Shopkeeper. Coordinate with Procurement Executive for information pertaining to stocks in his assigned area. Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care; listen and support them with an attitude based on the IKEA values. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input. Be understanding and sensitive in meeting diverse customers’ needs by initiating and developing effective way of building relationship with the customer thereby establishing trust and confidence. Understand and determine the customers’ requirements, to prepare a pro forma invoice. Maintain contact and advice customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales. Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them. Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target. Suggest means of improving sales to the supervisor as well as determine “slow moving” or “non-selling” items and suggest sales action. Maintain a full display of products via merchandising methods as laid down by the company. Be an ‘expert’ on the product range within HFB. Be aware of developments in the local market by being attentive to information given by customers; be aware on advertising and promotions in the media and make scheduled market visits to maintain the company’s competitive advantage and to advise customers properly. Be up to date with changes in the company’s products range such as new items or changes in existing items; Keep the Sales Manager informed of any customer’s problems/comments on the product range and/or any gaps in the range.
• senior customer servicesFull Time

  Oct 2016 - Jan 2020 -3 yrs, 3 months

  • Job Details:(As Information Desk representative): Resolved customer queries and concerns in proactive manner, leading to increased customer satisfaction Prioritised tasks in order of urgency to create positive shopping experience for customers Ensures all customers’ queries attended in a professional manner. Received and actioned feedback politely and professionally, going extra mile to deliver positive customer outcomes Ensures Shopping tools and catalogs are available for the customers. Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction Ensure that customers dealt with a prompt and courteous manner to ensure maximum customer satisfaction. Briefs the Duty Manager on complaints that require management assistance Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical issues. (As Call Center: ) Answer inbound calls as well as the outbound calls to assist customers who have specific inquiries or needs. Calling customers in order to handle them until their complaints solved. Provide personalized customer service of the highest level to meet the company policy and standards in customer service Enters feedback from all calls onto CRM system for building of knowledge base. Ensures awareness of all emergencies and evacuation procedures and list codes for announcement purposes. As a team leader Customer service:from 2019 to 2021

Chubb Life Insurance

• Sales CoordinatorFull Time

  Jan 2015 - Jan 2016 -1 yr

  • Job Details:Provided administrative and operational support to the sales team, ensuring seamless execution of sales processes. Managed client inquiries, processed policy applications, and assisted in policy renewals to enhance customer satisfaction. Maintained and distributed sales leads, tracked follow-ups, and ensured timely responses to client needs. Prepared and analyzed sales reports, identifying trends and opportunities to optimize performance. Ensured compliance with company policies and regulatory requirements by managing accurate documentation and records. Assisted in training new sales team members, coordinated meetings, and organized sales campaigns. Utilized CRM systems to track client interactions, monitor sales progress, and streamline operations.
• Finance AdvisorFull Time

  Jan 2014 - Jan 2015 -1 yr

  • Job Details:Advised clients on various insurance products, including life, health, auto, and property insurance. Identified customer needs and provided tailored insurance solutions to meet their requirements. Developed and maintained strong client relationships, leading to increased policy renewals and referrals. Consistently exceeded sales targets, Educated clients about policy options, coverage details, and claims processes. Managed policy applications, documentation, and compliance with company regulations. Utilized CRM tools to track leads, follow-ups, and client interactions.