Sarah Youssef Abdallah

HR & Admin AssistantFull Time

Associate - Customer experienceFull Time

• Job Details:Answering/making calls to customers to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed. Understanding and striving to meet call center metrics while providing excellent customer service. Follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues and giving detailed explanations of services

Hr SpecialistFull Time