Sarah Mahmoud – Assistant Project Manager at Kira Traders International

Work Experience

Kira Traders International

Mar 2016 - Present -9 yrs, 4 months

Egypt , Cairo

Job Details:In my role as an Assistant Project Manager, I serve as a crucial link in facilitating communication between international organizations like ANDRITZ FEED AND BIO FUEL and KIRA. My responsibilities include evaluating the return on investment (ROI) for each work order we undertake. I diligently oversee the entire order execution process and logistics, ensuring seamless operations without any delays. This involves closely monitoring the workflow between our suppliers, the Freight forwarder, and the clearing agent, and swiftly resolving any issues that may arise.

Tawasol Telcom

Dec 2012 - Jul 2014 -1 yr, 7 months

Egypt , Cairo

Job Details:Working with a team in accomplishing work objectives with minimum cost "cost control" and yet with high performance. Involved in managing a team of six Site Engineers, making sure everyone does their job while reporting to a project coordinator.

Stream Global Services

Nov 2010 - Oct 2011 -11 months

Egypt

Job Details:Working in a fast paced environment, giving full professional technical support to our clients. Involved in staff training and management of data. Duties: Interact with customers to provide and process information in response to inquiries,concerns, and requests about products and services. Gather customer’s information and determine the issue by evaluating and analysing the symptoms. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, IOS6 and more. Research required information using available resources. Identify and escalate priority issues per Client specifications. Offer alternative solutions where appropriate with theobjective of retaining customers’ and clients’ business. Follow up and make scheduled call backs to customers where necessary.Dealing with incoming emails, faxes and post.

BIT in Business Information Technology
Middlesex University UK
Jan 2011 - Jan 2014 - 3 yr
Electrical Engineering in Engineer
Higher Technological Institute - 10th of Ramadan City
Jan 2004 - Jan 2009 - 5 yr
High School - Thanaweya Amma
Armenian catholic sisters school
Jan 2004