Sarah Mohammed Adel Gaafar

Backoffice Operations Team LeaderPart Time

• Job Details:Key Responsibilities: ● Leading a team of 12 members to ensure seamless operations and consistently high performance. ● Preparing and presenting monthly performance reports to top management, highlighting key achievements and areas for improvement. ● Managing the archiving process, ensuring consumer finance contracts comply with company policies, and coordinating with third-party providers for document handling. ● Developing, refining, and implementing processes to close operational gaps and enhance workflow efficiency. ● Managing the sales agents' offboarding process to ensure smooth clearance and handover. ● Acting as the point of contact between departments to facilitate smooth securitization and offloading processes. ● Monitoring operational metrics to identify trends, propose improvements, and optimize team performance. ● Providing training, mentorship, and support to team members to foster professional growth and alignment with organizational goals.

Senior Operations Team LeaderFull Time

• Job Details:● Provide coaching and direction to agents during the nesting phase to ensure they develop strong knowledge and skills. ● Generate daily reports on the status of operations. ● Supervise and enforce discipline and rules within the operations team. ● Collaborate with other departments to ensure smooth coordination of operations.

Content Curation Team ManagerFull Time

• Job Details:• Leading and managing a team of employees to achieve organizational goals and objectives. • Developing and implementing strategies to improve team performance and productivity. • Setting clear goals and expectations for team members and providing regular feedback on their performance. • Identifying training needs and providing coaching and mentoring to team members. • Ensuring that all team members are working together effectively and efficiently. • Monitoring progress towards goals and making adjustments as necessary. • Communicating with other departments or stakeholders to ensure that the team's work aligns with broader organizational objectives. • Managing budgets, resources, and timelines for projects or initiatives undertaken by the team