Basic Info

Sara El gharebb

7 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Assistant manager at HSBC

Experience Details

Assistant manager

Banking

Manager

Managing the performance of a team of 16 members whose responsibility is to review the profiles of the current and new customers periodically to avoid money laundery and any financial crime related issues.
-Handeling daily, weekly and monthly reports to report the progress of the process
-Coaching analysts on performance and providing soft skills training whenever needed .


Company Details

HSBC (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Oct 2015 to present (1 year 2 months)
International account advisor at Vodafone UK

Experience Details

International account advisor

Customer Service/Support

Experienced (Non-Manager)

-Handling English customers calls to resolve their billing issues.
-Acted as a performance manager
-Acting as a technical trainer
-Acting as a floorwalker

total period i was assigned a higher level role in the company was 16 months .


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Oct 2012 to Aug 2015 (2 years 10 months)
English Language Trainer at AMIDEAST Language Training center

Experience Details

English Language Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

-Teaching English as a second language to adults
-Creating, updating and enhancing Language Academy material for classes
-Conducting Training Need Analysis for students and pointing out areas of improvement .


Company Details

AMIDEAST Language Training center

Cairo, Egypt

101-500 employees

Education

N/A

Feb 2010 to Sep 2012 (2 years 7 months)

Education

Bachelor's Degree in English language

Education Details

Bachelor's Degree

English language

Mansoura University, Egypt

C / Good / 65 - 75%

English

N/A

Mansoura University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

mansoura secondary school for girls

Egypt

2004

A / Excellent / 85 -100%

N/A

mansoura secondary school for girls
2004

Training and Courses

Training/Course Details

Anti Money Laundery

Apr 2016

HSBC

N/A

Training/Course Details

ICDL

Feb 2010

New Horizons Center

N/A

Training/Course Details

HR Diploma

Aug 2016

AUC

Currently studying the first module of the HR diploma at the AUC , " Strategic Management and Business Policy"

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

Anti Money LaunderyArabicAssistant ManagerBankingCommunications And Customer ServiceCommunicatorConsumer ServicesCustomer ServiceCustomer-orientedEducationEnglishEnglish LanguageEnglish Language TrainerHR DiplomaHSBCHard WorkerHuman ResourcesICDLInternational Account AdvisorMicrosoft ExcelMicrosoft WordPersistentPresenterSupportVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft word

Microsoft word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft excel

Microsoft excel

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Communications and customer service

Communications and customer service

: Expert

: Extreme - I love it!

:

1-3 years

Education

Education

: Expert

: Medium

:

1-3 years

Banking

Banking

: Beginner

: Extreme - I love it!

:

Less than 1 year

Human resources

Human resources

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Presenter, Customer-oriented, Persistent

Online Presence

https://www.linkedin.com/profile/view?id=AAIAABijSOABPQAQgbpDb-SBhWvPfxD01FIMagU&trk=nav_responsive_tab_profilehttps://m.facebook.com/sara.gamal.142?ref=bookmarks

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