Sara Hassan El Dardiry

Customer Service SpecialistFull Time

• Job Details: Orders processing, ensuring customer satisfaction and hassle free interface with customers.  Schedule shipping dates and communicate with customers if deadlines cannot be met.  Build and improve long lasting relationship with customers through knowledgeable communication.  Answer all customers’ enquiries effectively and efficiently.  Handle technical data sheets and MSDS.  Handle all P&G sites  Handle Local and Export customers  Using ERP system (ACCPAC) to post orders, shipping, invoicing and extract all sales related reports  Issuing intercompany POs (Purchase orders for other H.B. Fuller sites)  Assist in planning process  Handle inspection for Kenya export process  Using Sales Force system for issuing and investigating all customer’s complaints  Issuing SOX compliance certifications and responsible for customer service SOX test.

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