Basic Info

Sara Abdelwahed

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer support at YKK

Experience Details

Customer support

Customer Service/Support

Experienced (Non-Manager)

receive the customer orders by mail & check it with the production team
enter the orders in the system and send the detailed performa invoice to the customer for approval
handle the dispatch with the clearance dep and logistics


Company Details

YKK (multinational)

Cairo, Egypt

101-500 employees

Apparel and Fashion

N/A

Mar 2011 to present (5 years 9 months)
Customer support at Real investment

Experience Details

Customer support

Customer Service/Support

Entry Level

handle customer inquiies via live chat
open accounts for customers
reply on mail inquiries
fill daily reports about the received live chats
check the withdrawal/deposit actions with the accountant department


Company Details

Real investment

Cairo, Egypt

11-50 employees

Financial Services

N/A

Jul 2009 to Dec 2010 (1 year 5 months)

Education

Bachelor's Degree in English Literature

Education Details

Bachelor's Degree

English Literature

Ain Shams University, Egypt

Not specified

literature Drama Novel Translation linguistics

N/A

Ain Shams University
2003 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sheraton heliopolis

Egypt

2003

B / Very Good / 75 - 85%

N/A

Sheraton heliopolis
2003

Certifications

ICDL
Jul 2004

Certificate details

ICDL

Jul 2004

95 out of 100

N/A

N/A

National Democratic Party

MS Excel
MS Acess
MS Power Point
MS Word
Internet

Training and Courses

Training/Course Details

Personnel

Aug 2007

Badr petrolum

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalApparel And FashionArabicCinemaCustomer ServiceCustomer SupportEnglishEnglish LiteratureFinancial ServicesFrenchHard WorkerICDLMeeting New PeopleMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusicOrganizerPersonnelPresenterReadingSupportSupportiveYKK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Fields of Expertise

customer Support

customer Support

: Expert

: Medium

:

3-5 years

Key Skills

Analytical, Hard worker, Presenter, Organizer, Supportive

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