sara sameh

front desk receptionist & acting reservations manager

• Job Details:managed guest check-ins/outs and ensured excellent customer service. oversaw reservations across multiple platforms, including booking.com, expedia, airbnb, trip.com, and hotelbeds. implemented dynamic pricing strategies based on demand to maximize revenue. activated discounts and special promotions to increase bookings during low-demand periods. leveraged ota marketing opportunities to enhance property visibility and drive occupancy.

technical support specialist

• Job Details:provided technical assistance and troubleshooting for internet and telecom services. ensured customer satisfaction through efficient problem resolution.