Sara Sabry

Technology Services Consultant

• Job Details:Ensure precision in account management by maintaining comprehensive records and detailed reports for improved tracking and transparency. Oversee the end-to-end delivery of IT solutions, including hardware, software, and services, consistently meeting deadlines and exceeding client expectations. Collaborate with cross-functional teams to develop customized IT solutions that align with clients' specific needs, enhancing customer satisfaction and retention. Conduct regular assessments of IT infrastructure to identify opportunities for optimization and proactively address potential issues. Lead training sessions and workshops to empower clients with product knowledge and maximize the utility of their IT solutions. Provide ongoing technical support and consultation to clients, troubleshooting issues and implementing solutions in a timely manner. Coordinate with vendors to ensure quality standards for hardware and software solutions, maintaining seamless service continuity.

Call Center Supervisor

• Job Details:Monitored and evaluated random calls to enhance quality assurance, reduce errors, and improve overall operational performance. Assessed key performance indicators (KPIs) to measure and optimize team performance, fostering a high-standard customer experience. Oversaw the patient support program (PSP), managing processes from initial reservations to financial submission, ensuring accurate and timely collection. Developed and implemented best practices to streamline call center operations, boosting efficiency and service consistency. Trained and mentored team members on customer service techniques and compliance standards, promoting continuous improvement. Analyzed customer feedback and service data to identify improvement opportunities, implementing changes that increased customer satisfaction and loyalty.