Sara Refaat

Client Activation Advisor

• Job Details:Discovered and professionally handled 42 fraud cases, including identifying forged bills from competitors, saving the company's revenue, and receiving recognition for these achievements. Reviewed and verified customer documents (ID, ATP, contract) to determine eligibility for post-paid activation. Contacted customers to verify and confirm line activation, ensuring high levels of customer satisfaction. Collaborated with the fraud team to identify and resolve fraudulent activities, enhancing service quality. Coordinated with the technical support team to address technical issues, maintaining service excellence. Created positive customer experiences at point-of-sale and during post-sales interactions. Continuously learned new market trends and proposed innovative approaches to improve service delivery. Took responsibility for daily operations, ensuring high-quality, accurate processes and workflows. Demonstrated team spirit and proactive collaboration on cross-functional projects. Ensured compliance with company policies and values.