Sara Mahmoud

Business Development SpecialistFull Time

• Job Details:Making outbound calls to the current customers offering them discounts to continue with us. - Making outbound calls to new customers inform them our offers to join us. - Assist and compensate the customers if they have any issue or a complaint. - Know how to prioritize the appointments, handle the customers and persuade them to be regular customers to benefit with our offers and discounts all the time. - Making absent tickets for the professionals so that it appear in CRM and make it easy for everyone to know that they’ll be absent and don’t assign any appointment to them. - Handle the Not Answered stage appointments by calling the customers and reschedule the appointment to another available day. - Help the customers and guide them to use the application and answer their questions. - Document our process and steps in PowerPoint file and present it. - Have excellent knowledge using CRM system.

Call Center AgentFull Time

• Job Details:Greeting the customers, answering their questions and tracking their order. - Help them to order from the app by telling them the steps. - Making outbound calls to the restaurants to know the order statues If it still in the restaurant. - Making outbound calls to the drivers to know how much time they have left to arrive to the customers. - Making outbound calls to the customers and informs them the order statues and tells them the arrival time. - If the customer have any complaint I handle the issue and get him satisfied, or escalate the complaint to the management to compensate the customer with needed. - Take the customer feedback or suggestions and recommended service delivery improvements to management.

E-mail and chat agentFull Time

• Job Details:Answering the customer’s questions and solving any issues they have through Live chat and Email. - Used company troubleshooting to solve customers’ technical problems. - Respond to customer requests for products, services and company information. - Compiled customer feedback and recommended service delivery improvements to management. - Entered customer interaction details to track requests, document problems and record solutions offered. - Assisted department with email-based and chat support. - Provided online demonstrations to educate customers on product features and online help resources.