Sara Sayed Mahmoud

dopay

• Quality supervisorFull Time

  Sep 2016 - Present -8 yrs, 9 months

  Egypt , Cairo

  • Job Details:• draft quality assurance policies and procedures • interpret and implement quality assurance standards • evaluate adequacy of quality assurance standards • devise sampling procedures and directions for recording and reporting quality data • review the implementation and efficiency of quality and inspection systems • plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality • document internal audits and other quality assurance activities • investigate customer complaints and non-conformance issues • collect and compile statistical quality data • analyze data to identify areas for improvement in the quality system • develop, recommend and monitor corrective and preventive actions • prepare reports to communicate outcomes of quality activities • identify training needs and organize training interventions to meet quality standards • coordinate and support on to one meetings. • evaluate audit findings and implement appropriate corrective actions
• Training supervisorFull Time

  Sep 2016 - Present -8 yrs, 9 months

  Egypt , Cairo

  • Job Details:• Identify training needs by evaluating strengths and weaknesses • Translate requirements into trainings that will groom employees for the next step of their career path. • Build all training programs and prepare teaching plans. • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals • Direct structured learning experiences and monitor their quality results • Acclimate new hires to the business and conduct orientation sessions. • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior • Periodically evaluate ongoing programs to ensure that they reflect any changes
• Contact Center team leaderFull Time

  Feb 2016 - Sep 2016 -7 months

  Egypt , Cairo

  • Job Details:• Takes orders by obtaining and verifying information. • Enters orders by transmitting information. • Provides product/service information by answering questions; offering assistance. • Maintains call center database by entering and verifying information; updating contact log. Improves quality results by recommending changes. Keeps equipment operational by following established procedures; reporting malfunctions. • Updates job knowledge by participating in educational opportunities. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments