Sara Ragab kamal

credit controller Full Time

• Job Details:• Follow up with customer in advance to secure payments, so that accounts are not placed on credit hold. Also, pre-warn the customer and sales team that shipment will be stopped if payment is delayed. • If payment is still not resolved, raise it with Credit Manager (CM) and get approval to put the account on Credit-hold. Inform sales and customer. • Monitor daily collection through daily bank balance report and ensure targets are met. • Analyses debtor’s ledger on a daily basis so that every account is covered at least once in a week. Identify accounts which are ageing and follow up with customers for payment • Resolve disputed accounts and escalate in unresolved within 45 days from invoice date to the Credit Manager • Review disputed transactions and arrange to issue credit notes with the relevant sales team • Credit clear all sales orders within credit limits and within trading terms. All other orders should be referred to Credit Manager and sales team. • Review list of orders waiting on payments and list of orders on credit hold and take necessary action • Meet set targets and contribute towards company objectives • Complete over trading request once the customer’s credit limit is exceeded. If this happens on regular basis, then request the audited financials and once secured, work with credit manager for a credit limit increase. • Follow up with direct shipments which must have CC’s approval prior to shipping the goods (Not UAE related). • Allocate an amount of time to unallocated credits • Highlight pending shipments to sales and customers and follow up • Software licenses must be credit approved before orders are placed on the vendor/shipped to the end user • Review the non recognized bank transfers and follow up • When requested, to visit customers when required to resolve disputes , review account status and address any customer concerns • And other tasks that may be assigned to you by the credit manager and the director of finance