Sara Gehad

Customer Support Representative

• Job Details:As a customer service representative at eg bank, I was the first point of contact for clients, delivering tailored financial solutions aligned with the bank’s innovative, youth-focused identity. My responsibilities included opening and managing current and savings accounts, issuing and activating debit and credit cards, guiding customers through digital banking platforms, and resolving inquiries and complaints promptly. I worked closely with cross-functional teams to identify customer needs, offer suitable banking products such as personal loans or investment tools, and ensure full compliance with eg bank policies and central bank of egypt regulations. My role focused on enhancing customer satisfaction, fostering trust, and maintaining high service standards in a dynamic, fast-paced environment.

Operational Specialist

• Job Details:An operational specialist at eg bank (egyptian gulf bank) plays a vital role in supporting the bank’s streamlined, customer-centric approach by ensuring the accuracy and efficiency of all branch-level operations. Their responsibilities include processing financial transactions such as cash withdrawals, deposits, internal transfers, and check clearances while ensuring full compliance with eg bank’s internal policies and central bank of egypt regulations. They manage daily cash limits, reconcile end-of-day balances, and verify system entries to prevent operational errors. Additionally, they support digital banking initiatives by facilitating backend processes for online services and cards, and they collaborate closely with the risk and compliance teams to ensure high standards of control and security are upheld across all operational activities.

Bank Teller

• Job Details:Assist customers with banking transactions, such as deposits and withdrawals. Provide information on banking products and services. Process customer transactions accurately and efficiently. Handle cash and maintain appropriate levels. Recommend suitable banking solutions to meet customer needs. Open and close customer accounts. Resolve customer inquiries and complaints. Cross-sell bank products and services. Collaborate with other bank departments. Follow security and compliance protocols. Stay updated on banking regulations and trends.