Sarah Essam Hassan

Teleperformance - Egypt

• Recruitment SpecialistFull Time

  Aug 2021 - Present -3 yrs, 11 months

  Egypt

  • Job Details:Recruiter for near-shore and offshore accounts Using social media networks and job boards to look for and connect with potential candidates. Creating job descriptions for each account based on the account needs and requirements Using recruitment software to create candidates' profiles and save their data Reviewing online portfolios and resumes to pre-screen candidates. Conducting initial interviews with Applicants, assessing their English profile, and shortlisting candidates for the second interview. Scheduling the second interview for the candidate with the talent acquisition specialist, following up with the candidates, and providing them with feedback.
• English Customer Support RepresentativeFull Time

  Jan 2021 - Jul 2021 -6 months

  Egypt , Cairo

  • Job Details:Billing advisor for an American Telecommunication company Advising customers about their bills and finding cost-effective and tailored solutions for customers to provide exceptional service with minimal cost Keeping detailed records of any interactions made with the customers Trained to maintain utmost discretion when dealing with SPI (sensitive personal information), such as credit cards and social security numbers Cross-selling supplementary services and products based on the customers' interest