Sara Ali

Sales & Operation ConsultantFull Time

• Job Details: Sales and Operations Strategy Development: - Develop plans and strategies to improve sales and operational performance.  Sales Team Management: - Lead and motivate a sales team to achieve sales targets and objectives.  Sales Team Support: - Provide support and assistance to the sales team to enhance their performance.  - Sales Performance Analysis: - Monitor and analyze sales performance, providing recommendations for improvement.  Team Training and Development: - Train and develop team members to enhance their sales skills.  Customer Relationship Building: -Build strong relationships with customers to understand their needs and provide customized solutions to enhance loyalty and drive sales growth.  Payment Tracking: - Monitor and follow up on payment processes, including deposits and completion of payments through various available methods.

Sales & Operation SupervisorFull Time

• Job Details:Sales Duties  Managing a team of sales representatives and providing training.  Develop and follow up on workflow and sales cycle.  Contact potential or existing customers to inform them about a product or service  Negotiate prices, terms, and conditions, and close sales deals.  Maintain accurate records of sales interactions, customer information,  Develop and maintain knowledge of products or services, including features, benefits, and applications. Operational Duties  Act as a point of contact for team members needing operational support.  Customer Feedback.  Resolve any training issues as they arise onsite.  Book classrooms and ensure they’re properly set up for training.  Manage schedules for trainers, trainees, and training rooms.  Act as a point-of-contact for trainers and participants  Handle accounts receivable and ensure invoices are paid  Handle customer concerns and resolve issues professionally and promptly.  Respond to customer queries in a timely and accurate way, via phone, Social media or whatsapp  Follow up with customers to ensure their technical issues are resolved

Training Operation SupervisorFull Time

• Job Details:• Manages all internal and external communications related to the department. • Manage budgets and financials for Training tracks, including negotiating with instructors (Part Time & Full Time) • Answer customers questions accurately and provide appropriate additional information. • Provide ways to increase quality of Training. • Communicate and coordinate with internal departments (Finance – Administration- Sales-B2B-Marketing). • Working with the management team to help make business decisions • Collaborate with HR departments to ensure accuracy of payroll data for team. • Assist clients in resolving issues and complaints concerning training services. • Solve all the escalation raised by the customer. • Coordinates with all internal functions within various departments to ensure the completion of training processes. • Monitor training rooms, systems, and calendars to ensure training is distributed effectively and resolves schedule conflicts. • Develop material to support training programs and ensure material stays up to date. • Supervise the Technical team to ensure set targets are met. • Oversee all post-sales services provided to clients to ensure customer satisfaction • Issue reports when requested. • Recruit the potential Instructors, Scan Cvs & attend the interviews. • Provide all necessary information for instructors.